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All Journal Jurnal Pendidikan dan Teknologi Indonesia Management of Information System Journal
Ceisa Santi, Nirma
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Computer Science & IT Control & Systems Engineering Education Engineering

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Analisis Sentimen Ulasan Aplikasi DANA di Google Play Store: Penerapan Support Vector Machine dan Synthetic Minority Over-sampling Technique Fajar Nawulansih, Dewi; Ceisa Santi, Nirma; Aristia Sa’ida, Ita
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1053

Abstract

Analisis sentimen ulasan pengguna aplikasi DANA di Google Play Store menggunakan algoritma Support Vector Machine (SVM). Ketidakseimbangan data ditangani dengan Synthetic Minority Over-sampling Technique (SMOTE), dan optimasi parameter dilakukan melalui GridSearchCV. Sebanyak 1.000 ulasan terbaru dianalisis setelah pre-processing dan transformasi TF-IDF. Model SVM dengan kernel linear menghasilkan akurasi tertinggi sebesar 90%, meningkat dari 84% sebelum penerapan SMOTE dan tuning. Uji paired t-test terhadap hasil 10-fold cross-validation menunjukkan peningkatan yang signifikan secara statistik (p-value < 0,05). Recall kelas negatif meningkat dari 63% menjadi 82%, sementara recall positif mencapai 94%. Word cloud menunjukkan kata “dana” paling sering muncul pada ulasan positif dan “aplikasi” pada ulasan negatif. Kombinasi metode ini meningkatkan performa klasifikasi sentimen terhadap ulasan aplikasi DANA secara signifikan.
A Aplikasi Bulu Digital Inovasi E-government untuk Peningkatan Aksebilitas dan Kecepatan Pelayanan Pembuatan Surat Desa Yogi Noviana, Ovie; Mauliditya Valencia Yolanda, Regina; M. Nazyd Mavaza; Ceisa Santi, Nirma
Management of Information System Journal Vol 4 No 1: November 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/mis.v4i1.2342

Abstract

The development of the Bulu Digital application represents an innovation to support the e-Government Smart Village concept in Bulu Village, Bojonegoro Regency, East Java. This application is designed to facilitate digital administrative processes, enhancing efficiency, transparency, and accessibility of public services for residents. The approach employed includes participatory methods, Agile, and SDLC, involving community members and village officials through observation, interviews, and group discussions. The application enables residents to submit applications online, monitor their status, and manage digital archives that are secure and well-organized. In addition to accelerating service delivery and reducing the risk of document loss, this digital implementation also promotes technological literacy among villagers, thus accelerating the transition toward a self-reliant and modern village. This innovation is expected to serve as a model for other villages in utilizing technology to improve.
Co-Authors Fajar Nawulansih, Dewi Ita Aristia Sa'ida M. Nazyd Mavaza Mauliditya Valencia Yolanda, Regina Yogi Noviana, Ovie