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All Journal Journal of Comprehensive Science Return : Study of Management, Economic and Bussines
Firmansah, Satrio Rafli
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Mengukur Kualitas Pelayanan di Desa Astanajapura Kecamatan Astanajapura Dengan Digitalisasi Umam, Muhammad Khoirul; Kamilla, Puteri; Firmansah, Satrio Rafli; Tsaqib, Muhammad Najmu; Hartini, Sri
Journal of Comprehensive Science Vol. 4 No. 9 (2025): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i9.3192

Abstract

Pelayanan publik yang berkualitas merupakan faktor penting dalam meningkatkan kesejahteraan masyarakat. Di Desa Astanajapura, pelayanan administrasi desa masih menghadapi berbagai kendala, terutama dalam aspek efisiensi dan aksesibilitas. Digitalisasi menjadi solusi yang diharapkan dapat meningkatkan kualitas pelayanan dengan mempercepat proses administrasi dan mengurangi antrean masyarakat. Penelitian ini bertujuan untuk menganalisis dampak penerapan digitalisasi terhadap kualitas pelayanan publik di Desa Astanajapura. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan metode Servqual dan Importance-Performance Analysis (IPA) untuk mengukur kesenjangan antara harapan dan realitas pelayanan. Data dikumpulkan melalui angket dan wawancara dengan masyarakat serta aparatur desa. Hasil penelitian menunjukkan bahwa digitalisasi memberikan dampak positif dalam meningkatkan efisiensi dan transparansi pelayanan, meskipun masih terdapat tantangan dalam aspek literasi digital dan infrastruktur teknologi. Nilai gap keseluruhan dalam penelitian ini adalah -0,83, yang menunjukkan bahwa harapan masyarakat terhadap pelayanan belum sepenuhnya terpenuhi. Oleh karena itu, diperlukan penguatan sistem digital, peningkatan literasi teknologi bagi masyarakat, serta dukungan kebijakan untuk mempercepat implementasi digitalisasi dalam pelayanan desa.
The Metaphysics of Virtual Space: A Phenomenological Study of Subjectivity and Self-Existence in a Mixed Reality Environment Firmansah, Satrio Rafli
Return : Study of Management, Economic and Bussines Vol. 4 No. 4 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i4.414

Abstract

The development of mixed reality technology has given birth to virtual spaces that not only serve as a medium of interaction, but also as an arena for the formation of human existence and subjectivity. This article aims to explore the existential experiences of individuals in virtual spaces through a phenomenological approach. The study was conducted qualitatively on five participants who actively used VR/AR technology, with in-depth interview techniques and participatory observation. The results show that virtual spaces create experiences of self-transcendence, redefinition of the physical body, and fluid identity narratives. These findings indicate that virtual space is a new ontological field that shapes the meaning of human existence beyond the boundaries of the physical world. The practical implications lie in the importance of developing digital technologies that are more reflective and humanistic. This research also opens up space for the development of existence theories in the digital context and enriches interdisciplinary studies between philosophy and technology.
Co-Authors Kamilla, Puteri Sri Hartini Tsaqib, Muhammad Najmu Umam, Muhammad Khoirul