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All Journal Journal of Basic Education Research Journal of Mathematics Instruction, Social Research and Opinion
Menh, Sophea
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Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Exploring the Relationships Between Perceived Leadership Style, Job Satisfaction, and Academic Service Quality Among Cambodian Public University Staff Menh, Sophea; Kouy, Sokean; Pok, Visalbot; Mok, Sarom; Em, Sereyrath
Journal of Basic Education Research Vol 6 No 3 (2025): September
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jber.v6i3.1944

Abstract

Purpose of the Study: This study aims to investigate the current self-perceptions of public university staff in Cambodia regarding transformational leadership components, job satisfaction, and academic service quality. Methodology: This study employs the quantitative research design. A sample of 336 staff from three selected public universities located in Phnom Penh completed the Multifactor Leadership Questionnaire (MLQ) to measure transformational leadership (TRL) dimensions, the Minnesota Satisfaction Questionnaire (MSQ) to measure the level of job satisfaction (JOS), the Service Quality (SERVPERF) to measure academic service quality (ASQ), and a demographic survey. The collected data were analyzed using descriptive and inferential statistics. Main Findings: The study found that public university staff in Cambodia perceived TRL, JOS, and ASQ were at high levels. Ranking from the highest to the lowest mean scores were TRL, JOS, and ASQ, respectively. It was also revealed that there were favorable correlations between TRL dimensions, JOS, and ASQ. This indicates that the TRL dimensions exhibited stronger positive relationships. Every correlation was statistically significant at the 0.01 level. Novelty/Originality of this Study: Through this study, the significance of transformative leadership behavior and its connection to job satisfaction and academic service quality were better understood. The findings of this study offer empirical research on this subject in higher education, which advances the field of leadership studies
The Relationship Between Academic Service Quality and Employee Job Satisfaction: Evidence from Cambodian Public Universities Menh, Sophea; Kouy, Sokean; Pok, Visalbot; Mok, Sarom
Journal of Mathematics Instruction, Social Research and Opinion Vol. 4 No. 3 (2025): September
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v4i3.692

Abstract

Research exploring the perceptions of public university employees in Cambodia regarding job satisfaction and academic service quality revealed significant insights. Using a quantitative design with a sample of 336 staff from three Phnom Penh universities, the study found that employees reported a high perception of both their job satisfaction and the academic services they provide. On average, staff felt more satisfied with their jobs than they rated the quality of academic services, although both were perceived positively. This suggests that job satisfaction is a slightly stronger factor. A key finding was the confirmed positive relationship between the two variables, indicating that the perception of academic service quality increases as job satisfaction increases. This correlation highlights the crucial link between employee well-being and the quality of education services. The research, driven by the need to enhance the education sector, provides valuable insights into employee morale and the current state of academic services within the Cambodian public university system, underscoring the importance of focusing on staff satisfaction as a strategy for improving educational offerings.
Co-Authors Em, Sereyrath Kouy, Sokean Mok, Sarom Pok, Visalbot