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All Journal JURNAL MANAJEMEN (EDISI ELEKTRONIK) Jurnal Pengabdian Masyarakat
Firman Jonathan Sitanggang
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Public Health Other

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The Effect of E-Service Quality on E-Satisfaction through E-Trust as a Mediating Variable in ShopeePay Users in Cirebon City Firman Jonathan Sitanggang; Nurrudin; Soesanty Maulany
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19792

Abstract

The number of Indonesians using financial technology, or fintech, is growing annually. ShopeePay is one of the most popular digital wallets. How satisfied consumers are with internet services is largely determined by the calibre of electronic services. Furthermore, the relationship between e-service quality and e-satisfaction may be strengthened by the mediating function of customer electronic confidence in digital platforms. This study aims to investigate the relationship between e-service quality and e-satisfaction, utilising e-trust as a mediating variable for ShopeePay users in Cirebon City. Regression-based data analysis tools and mediation tests are part of the quantitative research methodology. By the application of non-probability purposive sampling. Because the population in this investigation is unclear, the researchers used Lemeshow's rumus to determine the number of samples. 400 respondents in all were used in this investigation. The quality of e-services thus has a positive and considerable impact on e-satisfaction. E-trust is positively and significantly impacted by the quality of e-services. E-satisfaction is positively and significantly impacted by e-trust. Furthermore, e-service quality has a considerable and positive influence on e-satisfaction, which is gauged by e-trust.
Pemberdayaan Masyarakat Melalui Budidaya Tanaman Cabai Rawit Dalam Polybag Misbak; Firman Jonathan Sitanggang; Inayah Irawati Utami; Fatia Marsya Kamila
Jurnal Pengabdian Masyarakat - PIMAS Vol. 3 No. 4 (2024): November
Publisher : LPPM Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/pimas.v3i4.1652

Abstract

Cabai rawit (Capsicum frutescens L.) merupakan komoditas hortikultura bernilai tinggi yang sering mengalami fluktuasi harga, sehingga sulit diakses masyarakat menengah ke bawah. Untuk mengatasi masalah ini, program pengabdian kepada masyarakat (KKN-T) dilaksanakan di Desa Suci, Kecamatan Mundu, dengan tujuan memberikan edukasi tentang budidaya cabai rawit di pekarangan rumah menggunakan polybag. Program ini melibatkan penyuluhan dan pelatihan yang diikuti oleh ibu-ibu KWT dan PKK. Metode yang digunakan meliputi pemilihan benih berkualitas, teknik penyemaian, penanaman, serta penggunaan pupuk organik. Hasil program menunjukkan bahwa para peserta memahami dan mempraktikkan teknik budidaya cabai rawit dalam polybag, yang berpotensi meningkatkan kemandirian pangan keluarga. Program ini juga menguatkan pentingnya pertanian organik untuk ketahanan pangan rumah tangga. Disarankan untuk memperluas jangkauan program ini ke wilayah lain dan memperkenalkan metode pertanian yang lebih berkelanjutan.
Co-Authors Fatia Marsya Kamila Inayah Irawati Utami Misbak Nurrudin Soesanty Maulany