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All Journal JURNAL MANAJEMEN (EDISI ELEKTRONIK) Journal for Quality in Public Health
Nurrudin
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Decision Sciences, Operations Research & Management Health Professions Public Health

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The Effect of E-Service Quality on E-Satisfaction through E-Trust as a Mediating Variable in ShopeePay Users in Cirebon City Firman Jonathan Sitanggang; Nurrudin; Soesanty Maulany
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 3 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i2.19792

Abstract

The number of Indonesians using financial technology, or fintech, is growing annually. ShopeePay is one of the most popular digital wallets. How satisfied consumers are with internet services is largely determined by the calibre of electronic services. Furthermore, the relationship between e-service quality and e-satisfaction may be strengthened by the mediating function of customer electronic confidence in digital platforms. This study aims to investigate the relationship between e-service quality and e-satisfaction, utilising e-trust as a mediating variable for ShopeePay users in Cirebon City. Regression-based data analysis tools and mediation tests are part of the quantitative research methodology. By the application of non-probability purposive sampling. Because the population in this investigation is unclear, the researchers used Lemeshow's rumus to determine the number of samples. 400 respondents in all were used in this investigation. The quality of e-services thus has a positive and considerable impact on e-satisfaction. E-trust is positively and significantly impacted by the quality of e-services. E-satisfaction is positively and significantly impacted by e-trust. Furthermore, e-service quality has a considerable and positive influence on e-satisfaction, which is gauged by e-trust.
Analysis of Factors Affecting the Completeness of Medical Record Filling in Public Health Center Gayam Nurrudin; Sentot Imam Suprapto
Journal for Quality in Public Health Vol. 5 No. 2 (2022): May
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v5i2.328

Abstract

The incompleteness of medical record documents is a problem because medical records are often the only records that can provide detailed information about what has happened while the patient was treated at the Public health center. This will result in internal and external impacts because the results of data processing are the basis for making reports both internally at the Public health center and for external parties. The purpose of this study is to analyzethe effect of knowledge, motivation and tenure on the completeness of filling out medical records at Gayam Health Center. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed at analyzingthe effect of knowledge, motivation and tenure on the completeness of filling out medical records at Gayam Health Center. The total population is 134 respondents and a sample of 100 respondents is taken using the Simple Random Sampling technique. The results of the research show that almost half of the respondents have high category knowledge as many as 62 respondents (62%). Most of the respondents have a moderate category of motivation as many as 42 respondents (42%). Most of the respondents have a working period of the middle category as many as 54 respondents (54%). Most of the respondents have complete category completeness as many as 78 respondents (78%). Based on the results of the Logistics Regression analysis shows that the p-value <0.05 then H1 is accepted so it is concluded that there is an influence of knowledge, motivation and tenure on the completeness of filling out medical records at the Gayam Health Center. It is hoped that health workers will be able to fill out medical records completely and correctly so that the patient care process can be monitored properly as well as to facilitate the claim process if the patient is a member of JKN.
Co-Authors Firman Jonathan Sitanggang Sentot Imam Suprapto Soesanty Maulany