Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal Education and Government Wiyata
Lausaka, Gracella Marice
Unknown Affiliation
Education Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PELANGGAN PERUSAHAAN LISTRIK NEGARA (PT. PLN PERSERO) CABANG KOTA KUPANG (STUDI KOMPARATIF: MASYARAKAT KELURAHAN OEBUFU DAN KELURAHAN OESAPA KOTA KUPANG) Lausaka, Gracella Marice; Nursalam, Nursalam; Oktavianto, Aspri Budi
Journal Education and Government Wiyata Vol 3 No 2 (2025): Mei 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v3i2.315

Abstract

This study aims to determine how the perceptions of the people of Oebufu Village and Oesapa Village towards the quality of services provided by the State Electricity Company (PT. PLN PERSERO) Kupang City Branch. The research uses a qualitative method using a comparative descriptive approach. In analyzing the problem the author relates the theory of service quality from Zeithaml (2005) which focuses on indicators, namely: Reliability, Assurance, and Empathy. The results of this study indicate that the public perception of Oebufu Village and Oesapa Village towards the quality of service from the State Electricity Company (PT. PLN PERSERO) Kupang City Branch has not fulfilled the applicable SOP. Regarding the timeliness of service, the community is often left waiting for a long and uncertain time, but the community feels that the attitude and behavior given during the service is polite and friendly.
Co-Authors Aspri Budi Oktavianto Nursalam Nursalam