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All Journal Jurnal Hutan Tropika Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang
Fauzi, Fuad
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Agriculture, Biological Sciences & Forestry Education Social Sciences

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Handling of Complaints on Shipping Services by Public Relations of the Juanda Customs and Excise Type Middle Customs Office Suprihatin; Fauzi, Fuad; Puspita Sari, Ratna; Afniar Rahmawati, Aulia; Putri Prima, Edelweis
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 1 (2025): FOKUS Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kap
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i1.1451

Abstract

The number of complaints about shipping services carried out by the Office of Supervision and Services of the Customs Madya Type (KPPBC TMP) Juanda has received special attention from the leadership because it affects the institution's image. In public relations, in this case, the Information Counseling and Services Section (P.L.I.) is required to solve the problem. The study aims to determine the role of KPPBC TMP Juanda Public Relations in handling complaints related to shipping services. The method used in this research is a qualitative method with a descriptive approach to describe how consumer complaints are responded to and managed by analyzing information and information from employees in charge of shipping goods services and employees assigned to the P.L.I. Section. Additional information was obtained from observing the agency's social media. The results showed that the dominant complaints came from migrant workers as senders or their families as recipients of goods. Complaints are submitted through official channels and social media and can be accessed by the public. The public relations of KPPBC TMP Juanda has planned and implemented many programs to solve this problem. However, the same complaints still occur because the shipment goods service users are not regular users. In addition, the public relations department also needed help in delivering information to all levels of society. Keywords: Complaints, Public Relations, Services, Bea & Cukai
Kualitas Papan Semen Partikel Serbuk Gergaji Kayu Meranti Merah (Shorea leprosula Miq.): Red Meranti Wood (Shorea leprosula Miq.)Sawdust Particle Cement Board Quality Ludang, Yetrie; Luhan, Gimson; Fauzi, Fuad; Herianto, Herianto; Jaya, Herry Palangka; Joni, Herwin; Triyadi, Antonius; Sinulingga , Merinda Br
JURNAL HUTAN TROPIKA Vol 20 No 2 (2025): Volume 20 Nomor 2 Tahun 2025
Publisher : Jurusan Kehutanan, Fakultas Pertanian Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36873/jht.v20i2.23200

Abstract

Research has demonstrated the treatments using sawdust–cement ratios of A1 (1:1.5), A2 (1:2), A3 (1:2.5), and A4 (1:3) in the manufacture of red meranti wood particle cement boards based on the SNI 03-2105-2006 standard. The results showed that the physical and mechanical properties of red meranti sawdust cement boards met the standards for moisture content, density, and thickness swelling. However, the modulus of elasticity (MoE) and modulus of rupture (MoR) did not meet the SNI 03-2105-2006 requirements. The analysis of variance indicated that the sawdust–cement ratio treatments had no significant effect on moisture content, density, and thickness swelling, but had a significant effect on the modulus of elasticity (MoE) and modulus of rupture (MoR), with the best treatment being A1 (1:1.5). The quality of the red meranti sawdust cement board falls under the ordinary type 1 particle cement board with a thickness of 13 mm and medium density, and is therefore recommended for non-structural uses such as interior partition walls, ceilings, decorative purposes, and tabletops.
Co-Authors Afniar Rahmawati, Aulia Gimson Luhan Herianto Herianto Jaya, Herry Palangka Joni, Herwin Ludang, Yetrie Puspita Sari, Ratna Putri Prima, Edelweis Sinulingga , Merinda Br Suprihatin Triyadi, Antonius