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Firdaus, Muhammad Adam
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Other

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Audit Sistem Informasi E-Learning Menggunakan Framework Cobit 2019 dengan Domain DSS Firdaus, Muhammad Adam; Suyatna, Nano
Jurnal Dimamu Vol. 4 No. 3 (2025)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/dimamu.v4i3.1615

Abstract

This study aims to audit the Learning Management System (LMS) system at Bhakti Kencana University Bandung using the COBIT 2019 framework with a focus on  the Deliver, Service, and Support (DSS) domain. This research includes three main objectives: (1) Conducting an audit of the LMS system by utilizing COBIT 2019 in the DSS domain, (2) Evaluating the maturity, security, and convenience level of the LMS system, and (3) Providing recommendations and suggestions for future system management improvements. The method used is quantitative with an analysis of the implementation and effectiveness of the system. The audit results showed that the LMS system's achievement value was at level 4, namely Managed and Measurable, which indicates that the institution has a clear process and all teams understand how the process works. The conclusion of this study is that the quality of support service request management at Bhakti Kencana University Bandung has met the standards measured in the COBIT 2019 framework, especially in the analysis of  DSS1 (Managing Service and Support Requests), DSS2 (Managing Infrastructure and Platform), and DSS3 (Managing Information Security and Data Privacy). The service and support of the e-learning  system are rated very good
Co-Authors Suyatna, Nano