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All Journal Jawda: Journal of Islamic Education Management Jurnal Sejarah Peradaban Islam
Raden Muhammad Syahrial
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Religion Humanities Education Social Sciences

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From Policy to Quality: The Director's Strategy in Enhancing Service Quality at Islamic Boarding School Raden Muhammad Syahrial; Sya'roni; Musli
Jawda: Journal of Islamic Education Management Volume 6 Number 2 October 2025
Publisher : Universitas Islam Negeri Walisongo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/jawda.v6i2.2025.28499

Abstract

The rapid growth of educational institutions, particularly Islamic boarding schools (pesantren), requires effective management strategies to improve service quality. Nevertheless, few studies have examined the director’s strategic role in managing facilities and infrastructure to enhance pesantren services, considering the unique complexities of this educational context.. This qualitative study investigates how the director of Pondok Karya Pembangunan (PKP) Al-Hidayah in Jambi Province formulates, implements, and evaluates strategies for service quality improvement, with a particular focus on developing the facilities and infrastructure of pesantren. Data were collected through in-depth interviews, direct observation, and internal documentation analysis. Findings indicate that the director employs a comprehensive strategic approach. Planning involves internal/external analysis, strategy selection, and policy formulation for facility quality. Implementation utilizes a holistic method through a dedicated coordinator, diversified funding, external collaborations, proactive maintenance, enhanced human resource capacity, and master plan development. Evaluation is conducted via a supervision program (observations/reports), routine meetings, and periodic physical audits. This research highlights effective leadership and management practices crucial for ensuring service quality in religious educational institutions amidst dynamic changes.
DARI PENGUNGSIAN KE KEJAYAAN: DISKURSUS DINASTI UMAYYAH II DAN DAMPAK TRANSFORMASINYA DI ANDALUSIA PADA ABAD PERTENGAHAN Moona Maghfirah; Raden Muhammad Syahrial
Batuthah: Jurnal Sejarah Padaban Islam Vol. 3 No. 2 (2024): Batuthah: Jurnal Sejarah Peradaban Islam
Publisher : Program Studi Sejarah Peradaban Islam Institut Agama Islam Darullughah Wadda'wah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38073/batuthah.v3i2.1611

Abstract

This article examines the journey of the Umayyad Dynasty II from exile in the Middle East to achieving glory in Andalusia, as well as the transformational impact they had on the region. The Umayyad II dynasty, led by Abd al-Rahman I, succeeded in turning Andalusia into an advanced center of political, economic and cultural power in medieval Europe. Through theoretical and historical analysis, this article explores the factors that supported the progress of Andalusia under the leadership of Umayyah II, using historical methods consisting of heuristics, criticism, interpretation and historiography. The results of this study can be seen, including visionary leadership, religious tolerance, cross-cultural cooperation, infrastructure development, scientific development, and investment in arts and education. The Umayyad II Dynasty's contribution to Andalusia included political, social and cultural transformation. They succeeded in creating an inclusive environment where Muslims, Christians and Jews could live side by side peacefully, and enriched the intellectual and cultural life of the region. This discourse also provides theoretical insight into political adaptation, social inclusiveness, and cultural investment in creating significant changes in the history of discourse of the Umayyad Dynasty II in Andalusia.
Co-Authors Moona Maghfirah Musli Sya'Roni