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All Journal Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Arus Jurnal Sosial dan Humaniora
Ilham Wijaya, Muhammad
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Religion Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementasi Program Jemput Bola Administrasi Kependudukan (JEBOL ANDUK) Goes to School dalam Mempercepat Pelayanan Kartu Tanda Penduduk (KTP) Pemula Ilham Wijaya, Muhammad; Hertati, Diana
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 7 No. 2 (2025): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)-IN PROSES
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v7i2.8519

Abstract

Surabaya, as the second largest metropolitan city in Indonesia with an area of 333.063 km² and a population of approximately 2.87 million, faces complex challenges in the implementation of population administration services. Data from the Surabaya City Population and Civil Registration Office (Dispendukcapil) in 2024 reveals a significant gap between targets and actual outcomes, where KTP ownership only reaches 46.68% of the eligible population. This condition indicates a discrepancy between public service theory which emphasizes accessibility and on-the-ground practices that remain hindered by conventional systems. This study aims to analyze the implementation of the "Jemput Bola Administrasi Kependudukan" (JEBOL ANDUK) Goes to School program in increasing KTP ownership among students at SMA Negeri 17 Surabaya, using George C. Edward III’s policy implementation theory. The research employs a descriptive qualitative approach with data collection techniques including interviews, observation, and documentation. The main findings indicate that program implementation is not yet optimal in the aspect of communication, as the dissemination of information regarding the importance of KTP and population administration remains limited. On the other hand, the resource aspect has been effectively managed, supported by four trained officers and adequate facilities. The disposition aspect demonstrates a positive response, with participation from 156 students. Furthermore, the bureaucratic structure aligns with a flexible standard operating procedure (SOP). The results of this study suggest that although the JEBOL ANDUK Goes to School program has the potential to increase KTP ownership among students, improvements in communication strategies are necessary to achieve optimal and sustainable implementation.
Implementasi Kebijakan Sistem Pelayanan Rakyat Sidoarjo (SIPRAJA) di Kelurahan Banjarwungu Kabupaten Sidoarjo Choirul Annas, Muhammad; Nariya Vitasari, Nadira; Nur Wachidah, Dyanita; Ilham Wijaya, Muhammad; Sadewo, Sadam; Manggalou, Singgih
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.391

Abstract

Penelitian ini bertujuan untuk mengkaji implementasi digitalisasi pelayanan administrasi kependudukan melalui aplikasi SIPRAJA (Sistem Pelayanan Rakyat Sidoarjo) di Kelurahan Banjarwungu, Kabupaten Sidoarjo. Menggunakan teori implementasi kebijakan Edward III, penelitian deskriptif kualitatif ini meneliti empat dimensi: komunikasi, sumber daya, disposisi, dan struktur birokrasi. Data dikumpulkan melalui wawancara dan observasi, melibatkan informan dari pejabat kelurahan dan masyarakat. Hasil penelitian menunjukkan bahwa meskipun SIPRAJA telah diterapkan, hanya 1% penduduk yang memiliki akun. Tantangan utama meliputi sosialisasi yang tidak merata, pemahaman teknologi yang rendah di kalangan lansia, serta keterbatasan sumber daya dan infrastruktur. Meski demikian, komitmen petugas kelurahan tetap tinggi dalam melayani masyarakat. Penelitian ini merekomendasikan peningkatan sosialisasi, penguatan kapasitas sumber daya manusia, dan perbaikan infrastruktur untuk mengoptimalkan implementasi SIPRAJA.
Co-Authors Choirul Annas, Muhammad Diana Hertati Manggalou, Singgih Nariya Vitasari, Nadira Nur Wachidah, Dyanita Sadewo, Sadam