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All Journal Al-Hijrah: Journal of Islamic Economics and Banking Jurnal Pengabdian Masyarakat
Rinaldi, Alhazar
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Humanities Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Al-Hijrah: Journal of Islamic Economics and Banking

 1 
The Influence Of Service Quality On The Level Of Customer Satisfaction Indonesia Sharia Bank Lestari, Mega; Sudarmanto, Eko; Rinaldi, Alhazar
Al-Hijrah: Journal of Islamic Economics And Banking Vol. 2 No. 1 (2024): Al-Hijrah: Journal of Islamic Economics and Banking
Publisher : Institut Agama Islam Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55062/al-hijrah.v2i1.608

Abstract

This study aims to determine the effect of service quality on customer satisfaction of Bank Syariah Pariaman City. In this study the authors used quantitative research methods. Data collection techniques using questionnaires, interviews and documentation. The population of this study were Bank Syariah Indonesia customers totaling 1,500 customers and the sample used was 94 customers. The data analysis used is Simple Linear Regression Y = a + bX using the help of SPSS software version 25 for windows. Based on the results of the research analysis conducted t-statistical test which shows that the service quality variable (X) has a positive effect on the customer satisfaction variable (Y) with the results from the coefficient table it is known that the t value is 5.969> t table 0.202 with the significance value of the service variable is 0.00 smaller than 0.05 (0.00 <0.05), thus H? is accepted. These results indicate that service quality is one of the variables that affects customer satisfaction. The higher the value of service quality, the stronger the effect on customer satisfaction. Through the coefficient of determination (R²) test, it can be seen that the coefficient of determination (R²) value is 0.279 which indicates that there is a significant influence of the independent or independent variable (service quality) on the dependent or dependent variable ( customer satisfaction) which is 0.279 where the number is rounded up to 28%, and the remaining 72% is influenced by other factors not examined by the researcher.
Effectiveness of Management Information System Applications in Increasing Zakat at the National Zakat Amil Agency Moelyadi, Moelyadi; A, Abdul Rahim; Marseli, Anisa; Syamsurizal, Syamsurizal; Yanti, Novi; Rinaldi, Alhazar
Al-Hijrah: Journal of Islamic Economics And Banking Vol. 2 No. 2 (2024): Al-Hijrah: Journal of Islamic Economics and Banking
Publisher : Institut Agama Islam Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55062/al-hijrah.v2i2.725

Abstract

ZIS management at Baznas Padang Pariaman City before the creation of SIMBA was still done manually. This causes several problems, such as the process of receiving, recording, and distributing ZIS funds which are slow and inefficient. These problems can have an impact on decreasing public trust in Baznas Padang Pariaman City. To overcome these problems, Baznas Padang Pariaman developed the SIMBA application. This study uses a qualitative method approach. This research was conducted at the Padang Panjang City National Zakat Agency Office. The instrument used in this study was an interview. The data sources in this study were primary data and secondary data. Data analysis techniques in this study were data collection, data reduction, data presentation and data verification. Data validity techniques in this study were source triangulation, technical triangulation and time triangulation. The results of the study showed that the Baznas Management Information System Application (SIMBA) at the Padang Pariaman National Zakat Agency was very effective because the results of direct research on the use of the SIMBA application met the indicators of program understanding, target accuracy, timeliness, and achievement of goals, real change. The advantages of SIMBA are that it makes it easier to input data, such as Muzaki registration, zakat data recording, to issuing receipts. Zakat distribution becomes more targeted and transparent with data and information on zakat recipients, types of assistance, and the amount of assistance provided. Accurate and faster zakat management reports are carried out. Muzaki can easily access information about zakat management, including their zakat data, zakat recipients, and BAZNAS zakat programs. Increased productivity by automating tasks. Increased accuracy of zakat data and minimize errors.
Co-Authors A, Abdul Rahim Agusman, Agusman Anisa, Anisa Marseli Dewi, Winona Kumara Erniwati Erniwati Fathiah Fathiah Mega Lestari Moelyadi Moelyadi Novi Yanti RISA WAHYUNI EDT Sudarmanto, Eko Syamsurizal - -