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All Journal Jurnal Kesehatan Cendikia Jenius
Augi, Maulidiah Egi Saputri
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Patient Satisfaction Level with Clinical Pathology Laboratory Services Augi, Maulidiah Egi Saputri; Ni Luh Gede Puspita Yanti; Putu Ayu Parwati
Jurnal Kesehatan Cendikia Jenius Vol. 3 No. 1 (2025): Desember
Publisher : CV. CENDIKIA JENIUS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70920/jenius.v3i1.267

Abstract

Background: Clinical pathology laboratory services play an important role in supporting diagnosis, treatment, and patient recovery. The quality of laboratory services affects patient satisfaction, which is a key indicator of hospital service quality. Objective: To determine the level of patient satisfaction with clinical pathology laboratory services at Hospital X in Denpasar. Methods: This research employed a descriptive design with a cross-sectional approach. A total of 80 outpatients aged 17–45 years participated, selected using accidental sampling. The instrument was a Likert scale questionnaire based on the ServQual dimensions (tangibles, reliability, responsiveness, assurance, empathy). Results: Overall, 78.8% of patients were satisfied. Satisfaction levels by dimension were: tangibles (80%), reliability (76.3%), responsiveness (77.5%), assurance (79%), and empathy (80%). Conclusion: Patients were generally satisfied with laboratory services. It is recommended that the dimensions of responsiveness and reliability need to be improved to enhance service quality.
Co-Authors Ni Luh Gede Puspita Yanti Putu Ayu Parwati