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All Journal Sinergi International Journal of Logistics Novatio : Journal of Management Technology and Innovation
Yuda, Fardan Zeda Achmadi
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Decision Sciences, Operations Research & Management Social Sciences

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Journal : Sinergi International Journal of Logistics

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System Integration and IT Readiness as Drivers of Logistics Performance in Emerging E-Commerce Markets Yuda, Fardan Zeda Achmadi
Sinergi International Journal of Logistics Vol. 3 No. 3 (2025): August 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/sijl.v3i3.886

Abstract

The growth of Indonesia’s e-commerce sector has accelerated the need for efficient and digitized logistics systems. This study investigates how the implementation of e-logistics particularly IT readiness, system integration, management support, and automation affects logistics performance indicators, including delivery time, cost per shipment, and customer satisfaction. Employing a quantitative approach, Data were collected through structured surveys administered to e-commerce firms and third-party logistics providers. Analysis using multiple linear regression reveals that IT infrastructure and system integration significantly improve delivery accuracy and operational efficiency, while management support enhances service quality. Automation further contributes to logistics cost reduction. The findings highlight regional disparities in logistics infrastructure and emphasize the role of national initiatives, such as Indonesia’s National Logistics Ecosystem (NLE), in fostering collaboration and standardization. This research provides a context-specific model for digital logistics transformation in emerging markets, offering actionable insights for both practitioners and policymakers.
Co-Authors Hadi Prayitno, Hadi Mubarok, Ahmad Wibowo, Untung Lestari Nur Zulfikri, Agung