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All Journal Jurnal Manajemen dan Administrasi Antartika
Parhanudin, Irpan
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Kinerja Pegawai Desa terhadap Kepuasan Masyarakat di Desa Dayeuhwangi Kabupaten Majalengka Parhanudin, Irpan; Halim, Hartanto; Parlina, Yeyen
Jurnal Manajemen dan Administrasi Antartika Vol. 2 No. 4 (2025): Oktober
Publisher : Antartika Media Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70052/juma.v2i4.979

Abstract

This study aims to determine the effect of service quality and village employee performance on community satisfaction in Dayeuhwangi Village, Lemahsugih District, Majalengka Regency. This research employed a quantitative method with a sample of 60 respondents collected through questionnaires. The t-test results show that service quality (X1) has a positive and significant effect on community satisfaction (Y), with a t-value of 2.388 > t-table 1.671. Furthermore, village employee performance (X2) also has a significant effect on community satisfaction with a t-value of 3.009 > t-table 1.671. The simultaneous F-test indicates that service quality and village employee performance together significantly influence community satisfaction, with an F-value of 16.798 > F-table 3.159. These findings highlight the importance of improving public service quality and village employee performance to enhance overall community satisfaction in Dayeuhwangi Village.
Co-Authors Halim, Hartanto Parlina, Yeyen