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All Journal Journal of Information Systems and Informatics Bubungan Tinggi: Jurnal Pengabdian Masyarakat
Anggraini, Handari Niken
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Computer Science & IT Social Sciences Other

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NLP-Based Sentiment Analysis of Alfagift and Klik Indomaret Application Reviews: A Comparative Study Fuji Lestari, Nur Laili Indah; Naraya, Tri Vani Diah; Anggraini, Handari Niken; Fahmi, Faisal
Journal of Information System and Informatics Vol 7 No 3 (2025): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i3.1178

Abstract

Amid competition for online shopping applications, Alfagift and Klik Indomaret compete for the same market share. This study aims to analyze and compare user reviews of both applications using sentiment analysis based on Natural Language Processing (NLP) with the E-Servqual approach, focusing on Efficiency and System Availability indicators, to determine the advantages and disadvantages of each application and provide a basis for service improvement, strategic decision making, and reference for users in choosing online shopping applications that suit their needs. Methods include data collection, data grouping, data processing, selecting analyzed samples with consensus, and data analysis to describe user perceptions of the quality of service of each application. The results showed that on the positive side, both apps experienced an increase in efficiency although not significant, with gradual improvements in user experience. Alfagift showed improvements in technical responsiveness and ease of use, while Klik Indomaret was relatively stable with a simple user experience. On the negative side, efficiency issues still arise consistently and impact user perception. Alfagift often faces access and login issues, while Klik Indomaret tends to be slow when accessing various features. These findings reflect that despite year-on-year improvements, both apps still face technical challenges that need to be resolved to improve the overall quality of digital services.
Implementation of Archives Digitization as a Measure to Preserve and Enhance Access to Information Lestari, Nur Laili Indah Fuji; Anggraini, Handari Niken; Margono, Hendro
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 8, No 1 (2026): FEBRUARY 2026
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v8i1.17663

Abstract

Archive digitization is a strategic step in modern information management, especially in response to the challenges of preserving physical documents and the increasing public demand for fast, efficient, and easily accessible information. Dinas Perpustakaan dan Arsip Daerah (DPAD) Daerah Istimewa Yogyakarta (DIY) is one of the institutions responsible for managing regional archives and has implemented digitization as part of the archive preservation process. This activity aims to examine the implementation of community service activities through field study practice at DPAD DIY, focusing on archiving institutional challenges and the application of digital technology in archive management. The methods used in this activity refer to the service-learning model and include observation and interviews, preparation, implementation, and evaluation. The evaluation reviews the process and results, highlighting effective aspects and identifying any obstacles or shortcomings. The instruments used in the evaluation process include observation and interview results, field notes, documentation, and literature review. The results show that the activity contributed directly to archive digitization, including 4-5 audiovisual recordings per day, more than 1,000 photo archives in 167 digital files within six working days, and one box of textual archives consisting of 37 files converted into digital format. These outputs support better archive preservation and improve access to information. However, several obstacles were also found, such as limited, outdated equipment, insufficient human resources compared to the volume of archives, and inadequate workspace conditions. Nevertheless, this activity made a real contribution to the digitization process and produced recommendations for improvements to support the sustainability of the archive media transfer program at DPAD DIY.
Co-Authors Fahmi, Faisal Fuji Lestari, Nur Laili Indah Lestari, Nur Laili Indah Fuji Margono, Hendro Naraya, Tri Vani Diah