Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Socius: Social Sciences Research Journal
Latif, Muhamad Septiaraya
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Kompetensi Karyawan Terhadap Kepuasan Nasabah Bank BJB Telagasari (Studi Kasus Nasabah BJB Telagasari) Latif, Muhamad Septiaraya; Tuhagana, Aji; Apriani, Zenita
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17283241

Abstract

Customer satisfaction is greatly influenced by several factors, namely service quality and employee competence, if the quality of service and employee competence work very well then customer satisfaction will be very good and vice versa. This study aims to analyze the effect of service quality and employee competence on customer satisfaction in the banking sector. The research method used is a descriptive and verification approach with a survey technique through a questionnaire distributed to 75 bank customers, the analysis uses multiple linear regression with the help of SPSS version 21. Based on the results of the study, it can be concluded that service quality (X1) is categorized as good, employee competence (X2) is categorized as good, customer satisfaction (Y) is categorized as good, service quality (X1) on customer satisfaction (Y) partially has a positive effect, employee competence (X2) on customer satisfaction (Y) partially has a positive effect, service quality (X1) and employee competence (X2) on customer satisfaction (Y) simultaneously have a positive effect, while the determination value is 0.545 or 54.5% and other values 0.455 or 45.5% are other variables outside the study.
Co-Authors Aji Tuhagana Apriani, Zenita