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Innovation Work Behavior as Mediator of Social Support and Engagement on Performance: Perilaku Inovasi sebagai Mediator Dukungan Sosial dan Keterlibatan terhadap Kinerja Wicaksono, Prayogi; Susbiyani, Arik; Zakiyyah, Amalina Maryam
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12247

Abstract

General Background: Public service innovation represents a vital element in strengthening governance effectiveness, particularly within regional early warning systems. Specific Background: In Banyuwangi Regency, the Sistem Deteksi Dini Kewaspadaan Daerah (SIDEDIWASDA) application aims to digitalize conflict vigilance reporting, yet disparities in operator performance persist due to limited social support and engagement. Knowledge Gap: Despite studies linking social support and work engagement to performance, few have examined Innovation Work Behavior (IWB) as a mediating factor within technology-based governance settings. Aims: This study investigates the direct and indirect effects of social support and work engagement on operator performance, with IWB as a mediator. Results: Using data from 124 respondents analyzed via SEM–WarpPLS, findings reveal that social support (β=0.298; p=0.001) and work engagement (β=0.249; p=0.001) significantly enhance performance, both directly and through IWB (β=0.346; p=0.001). Novelty: The study introduces an integrated behavioral model linking psychological and innovative aspects of operators within a public-sector digital system. Implications: These results highlight the importance of continuous capacity-building and teamwork culture to optimize digital governance implementation and elevate civic service quality. Highlights: IWB mediates the link between social support and performance. SEM–WarpPLS confirms all variables significantly influence outcomes. Promotes continuous training and teamwork in digital governance. Keywords: Social Support, Work Engagement, Innovation Work Behavior, Operator Performance, Digital Governance
THE ROLE OF INNOVATION WORK BEHAVIOR IN MEDIATING SOCIAL SUPPORT AND WORK ENGAGEMENT ON SIDEDIWASDA OPERATOR PERFORMANCE Wicaksono, Prayogi; Arik Susbiyani; Amalina Maryam Zakiyyah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.214

Abstract

Objective: The implementation of public service innovations is a pivotal step towards enhancing governance effectiveness. This study examines the role of social support, work engagement, and innovative work behavior (IWB) in improving the performance of operators using the SIDEDIWASDA application in Banyuwangi Regency. Despite its potential, challenges in optimizing application utilization indicate performance gaps among operators. This study aims to analyze the direct and indirect effects of social support and work engagement on operator performance, mediated by IWB. Method: Using a quantitative descriptive and verifiable approach, data were collected from 124 respondents through purposive sampling. The analysis utilized the Structural Equation Model (SEM) with WarpPLS. Results: Results indicate that social support and work engagement have significant direct effects on operator performance, with path coefficients of 0.298 and 0.249, respectively (p = 0.001). Both variables also significantly influence IWB (0.394 and 0.384, p = 0.001). Furthermore, IWB significantly enhances performance (0.346, p = 0.001) and mediates the effects of social support (0.136, p = 0.014) and work engagement (0.133, p = 0.016) on performance. Novelty: This study concludes that fostering innovation behaviors through supportive work environments and engaged employees enhances operator performance. It recommends continuous capacity-building programs and collaborative work cultures to maximize application effectiveness and deliver superior public services.