Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
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This Author published in this journals
All Journal Jurnal Konseling dan Pendidikan International Journal of Management, Innovation, and Education Jurnal Studi Al-Qur'an dan Tafsir
Puspitosari, Desi
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Religion Humanities Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Implementing Total Quality Management through the Plan-Do-Check-Act Cycle to Enhance Educational Quality Dasuki, Agus Salim; Puspitosari, Desi; Ahmad, Mutiara Rizka
International Journal of Management, Innovation, and Education Vol 3, No 1 (2024): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v3i1.12736

Abstract

Improving the quality of higher education requires a systematic and integrated management approach. This study explores the implementation of Total Quality Management (TQM) through the Plan-Do-Check-Act (PDCA) cycle as a continuous improvement strategy at Universitas Darma Persada (UNSADA), Jakarta. The research emphasizes how PDCA serves as an effective operational framework for realizing the principles of TQM within an educational context, focusing on planning, implementation, evaluation, and corrective actions. The integration of the PDCA method enables the university to strengthen quality assurance mechanisms, promote organizational restructuring, and foster a culture of excellence aligned with Japanese management philosophy. Using a descriptive qualitative approach, the study examines data collected from institutional reports, policy documents, and interviews with quality assurance units and academic leaders. The findings indicate that consistent PDCA implementation enhances administrative efficiency, teaching effectiveness, and stakeholder engagement. Continuous improvement initiatives and quality standardization have also contributed to better accreditation outcomes and stronger institutional collaboration with industrial partners such as Toyota. The study concludes that embedding PDCA-driven TQM practices fosters sustainable quality development, institutional agility, and accountability in higher education management.
Implementing Total Quality Management through the Plan-Do-Check-Act Cycle to Enhance Educational Quality Dasuki, Agus Salim; Puspitosari, Desi; Ahmad, Mutiara Rizka
International Journal of Management, Innovation, and Education Vol 3, No 1 (2024): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v3i1.12736

Abstract

Improving the quality of higher education requires a systematic and integrated management approach. This study explores the implementation of Total Quality Management (TQM) through the Plan-Do-Check-Act (PDCA) cycle as a continuous improvement strategy at Universitas Darma Persada (UNSADA), Jakarta. The research emphasizes how PDCA serves as an effective operational framework for realizing the principles of TQM within an educational context, focusing on planning, implementation, evaluation, and corrective actions. The integration of the PDCA method enables the university to strengthen quality assurance mechanisms, promote organizational restructuring, and foster a culture of excellence aligned with Japanese management philosophy. Using a descriptive qualitative approach, the study examines data collected from institutional reports, policy documents, and interviews with quality assurance units and academic leaders. The findings indicate that consistent PDCA implementation enhances administrative efficiency, teaching effectiveness, and stakeholder engagement. Continuous improvement initiatives and quality standardization have also contributed to better accreditation outcomes and stronger institutional collaboration with industrial partners such as Toyota. The study concludes that embedding PDCA-driven TQM practices fosters sustainable quality development, institutional agility, and accountability in higher education management.
Building organisational citizenship behaviour with local wisdom: an analysis of religiosity, mutual aid, transformational leadership, and work motivation mediation Puspitosari, Desi; Setyaningsih, Sri; Novita, Lina
Jurnal Konseling dan Pendidikan Vol. 13 No. 3 (2025): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1179800

Abstract

This study examines the influence of local wisdom and organizational factors on teacher Organizational Citizenship Behavior (OCB) in state Islamic junior high schools (MTs Negeri) in Jakarta, Indonesia. Using a sequential exploratory mixed-methods design (POP-SDM), the research identifies religiosity, mutual assistance, and transformational leadership as exogenous variables, with work motivation as an intervening variable. Quantitative data from 220 teachers were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings confirm that transformational leadership has the strongest direct effect on OCB (β = 0.397), followed by work motivation (β = 0.221), religiosity (β = 0.197), and mutual assistance (β = 0.215). Work motivation significantly mediates the relationships between religiosity and OCB, and between mutual assistance and OCB, but not between transformational leadership and OCB. The study demonstrates the critical role of work motivation as a psychological bridge, transforming intrinsic values of religiosity and a collaborative spirit into tangible extra-role behaviors. This research enriches OCB theory by integrating cultural dimensions and offers practical strategies for enhancing teacher performance through culturally informed human resource development.
Co-Authors Ahmad, Mutiara Rizka Dasuki, Agus Salim Lina Novita, Lina Setyaningsih, Sri