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All Journal Jurnal Ilmiah Manajemen Kesatuan International Journal of Management, Innovation, and Education Jurnal Studi Al-Qur'an dan Tafsir
Dasuki, Agus Salim
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Implementing Total Quality Management through the Plan-Do-Check-Act Cycle to Enhance Educational Quality Dasuki, Agus Salim; Puspitosari, Desi; Ahmad, Mutiara Rizka
International Journal of Management, Innovation, and Education Vol 3, No 1 (2024): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v3i1.12736

Abstract

Improving the quality of higher education requires a systematic and integrated management approach. This study explores the implementation of Total Quality Management (TQM) through the Plan-Do-Check-Act (PDCA) cycle as a continuous improvement strategy at Universitas Darma Persada (UNSADA), Jakarta. The research emphasizes how PDCA serves as an effective operational framework for realizing the principles of TQM within an educational context, focusing on planning, implementation, evaluation, and corrective actions. The integration of the PDCA method enables the university to strengthen quality assurance mechanisms, promote organizational restructuring, and foster a culture of excellence aligned with Japanese management philosophy. Using a descriptive qualitative approach, the study examines data collected from institutional reports, policy documents, and interviews with quality assurance units and academic leaders. The findings indicate that consistent PDCA implementation enhances administrative efficiency, teaching effectiveness, and stakeholder engagement. Continuous improvement initiatives and quality standardization have also contributed to better accreditation outcomes and stronger institutional collaboration with industrial partners such as Toyota. The study concludes that embedding PDCA-driven TQM practices fosters sustainable quality development, institutional agility, and accountability in higher education management.
Implementing Total Quality Management through the Plan-Do-Check-Act Cycle to Enhance Educational Quality Dasuki, Agus Salim; Puspitosari, Desi; Ahmad, Mutiara Rizka
International Journal of Management, Innovation, and Education Vol 3, No 1 (2024): International Journal of Management, Innovation, and Education
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/ijmie.v3i1.12736

Abstract

Improving the quality of higher education requires a systematic and integrated management approach. This study explores the implementation of Total Quality Management (TQM) through the Plan-Do-Check-Act (PDCA) cycle as a continuous improvement strategy at Universitas Darma Persada (UNSADA), Jakarta. The research emphasizes how PDCA serves as an effective operational framework for realizing the principles of TQM within an educational context, focusing on planning, implementation, evaluation, and corrective actions. The integration of the PDCA method enables the university to strengthen quality assurance mechanisms, promote organizational restructuring, and foster a culture of excellence aligned with Japanese management philosophy. Using a descriptive qualitative approach, the study examines data collected from institutional reports, policy documents, and interviews with quality assurance units and academic leaders. The findings indicate that consistent PDCA implementation enhances administrative efficiency, teaching effectiveness, and stakeholder engagement. Continuous improvement initiatives and quality standardization have also contributed to better accreditation outcomes and stronger institutional collaboration with industrial partners such as Toyota. The study concludes that embedding PDCA-driven TQM practices fosters sustainable quality development, institutional agility, and accountability in higher education management.
The Strategic Contribution of Leadership and Empowerment to Organizational Resilience Dasuki, Agus Salim; Hardhienata, Soewarto; Hidayat, Nandang
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4339

Abstract

Rapid technological disruption and increasing uncertainty in the higher education landscape demand that institutions strengthen their organizational resilience through effective leadership, knowledge management, adaptive culture, and empowerment. This study aims to formulate strategies to enhance organizational resilience by examining the direct and indirect effects of visionary leadership as an independent variable and knowledge management, organizational culture, and empowerment as mediating variables. Using a quantitative approach, data were collected from 191 respondents across ten private universities in East Jakarta through multistage random sampling. The study employed survey methods, path analysis, and SITOREM analysis to identify key determinants of resilience. The findings reveal that visionary leadership, knowledge management, organizational culture, and empowerment each have a significant positive influence on organizational resilience. Furthermore, visionary leadership significantly affects knowledge management, organizational culture, and empowerment, which in turn mediate its impact on resilience. These results underscore the importance of integrated leadership practices and adaptive organizational systems in fostering institutional strength amid disruption. The implications of this study highlight the need for policymakers, particularly the Ministry of Education, Culture, Research, and Technology and LLDIKTI Region 3, to support resilience-oriented leadership development and institutional strategies to enhance the quality and sustainability of higher education in Indonesia.
Co-Authors Ahmad, Mutiara Rizka Hidayat, Nandang Puspitosari, Desi Soewarto Hardhienata