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Pengaruh Promosi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Gojek Maulidya, Anggi; Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.309

The development of this increasingly advanced era, encourages many things to develop and innovate, including in the field of transportation. Promotion activities and attention to Service Quality carried out by the Gojek company can be a way for the company to continue to survive and continue to compete with other online transportation companies. The purpose of this study is to determine the effect of promotion and service quality on customer satisfaction on Gojek users. The research method used in the study is a quantitative research method with hypothesis testing. In data collection, the method used is the questionnaire method. Determination of the number of samples in this study was taken using a purposive sampling technique, and using 50 Gojek user respondents in the Jakarta area. The data analysis method uses multiple regression tests. The research that has been conducted shows that the promotion and service quality variables have a positive and significant influence on the Customer Satisfaction variable. The results are shown by the results of the promotion t-test, the results of which are shown by a significance value of 0.005 which is smaller than 0.05 and a calculated t value of 2.949 which is greater than the t table of 2.013. The results of the service quality t-test are also proven to have a significant effect on customer satisfaction (Y), with a significance value of 0.001 (<0.05) and a calculated t of 6.292 (> 2.013). And from the results of the f-test, it is shown by a significance value of 0.000 which is smaller than 0.05 and a calculated F value of 206,510 which exceeds the F table of 3.20. Which shows that there is an influence between Promotion and Service Quality on Customer Satisfaction

The Effectiveness Of Diagrammatic Flowchart To Enhance Student’s Writing Skill On Procedure Text (A Quasi - Experimental Research in Ninth Grade of SMPN 19 Kota Serang) Selnistia Hidayani; Maulidya, Anggi; Rohman
Jurnal Sosiologi Pendidikan Kolaboratif Vol. 1 No. 1 (2024): Jurnal Sosiologi Pendidikan Kolaboratif
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jspk.v1i1.876

This research aim to investigate the effect of using Diagrammatic flowchart to enhance students’ writing skill on procedure text. This study has three research question, they are : 1) How are the students writing skill on procedure text before treatment? 2) How the implementation of Diagrammatic flowchart 3) How is the effectiveness of Diagrammatic Flowchart to enhance students’ writing skill on procedure text. The research design of this study consist of pre-test, treatment and post-test where IX A class acts as experimental class and IX C class acts as control class. To fulfill the purpose of this research the researcher took 60 students in ninth grade as respondents. Then they were divided into two groups, experimental and control. In the process of treatment, the experimental group received Diagrammatic flowchart as learning media, while the control group receive the conventional teaching. After doing t-test, the researcher compared tt with t0 on degree of significance 5% that was 1.67 Therefore, the result of t-test showed that t0 < tt or 1.65 < 1.67

Pengaruh Promosi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Gojek Maulidya, Anggi; Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.309

The development of this increasingly advanced era, encourages many things to develop and innovate, including in the field of transportation. Promotion activities and attention to Service Quality carried out by the Gojek company can be a way for the company to continue to survive and continue to compete with other online transportation companies. The purpose of this study is to determine the effect of promotion and service quality on customer satisfaction on Gojek users. The research method used in the study is a quantitative research method with hypothesis testing. In data collection, the method used is the questionnaire method. Determination of the number of samples in this study was taken using a purposive sampling technique, and using 50 Gojek user respondents in the Jakarta area. The data analysis method uses multiple regression tests. The research that has been conducted shows that the promotion and service quality variables have a positive and significant influence on the Customer Satisfaction variable. The results are shown by the results of the promotion t-test, the results of which are shown by a significance value of 0.005 which is smaller than 0.05 and a calculated t value of 2.949 which is greater than the t table of 2.013. The results of the service quality t-test are also proven to have a significant effect on customer satisfaction (Y), with a significance value of 0.001 (<0.05) and a calculated t of 6.292 (> 2.013). And from the results of the f-test, it is shown by a significance value of 0.000 which is smaller than 0.05 and a calculated F value of 206,510 which exceeds the F table of 3.20. Which shows that there is an influence between Promotion and Service Quality on Customer Satisfaction

Pengembangan Sistem Informasi Manajemen Klinik Gigi Terintegrasi Berbasis Web untuk Optimalisasi Pelayanan dan Rekam Medis Pasien di Klinik Lala Dentist Jember Pratama, Tegar Wahyu Yudha; Jamil, Nur Malika; Maulidya, Anggi; Mustika, Assyifa Itsnainia
BIOS : Jurnal Teknologi Informasi dan Rekayasa Komputer Vol 7 No 1 (2026): March
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/bios.v7i1.194

Dental health services in Indonesia still face various obstacles, particularly in terms of access, service delays, and an unintegrated medical record system. Lala Dentist Jember Clinic, which serves more than 300 patients per month, also experiences similar problems, because the registration process, recording medical records, reporting, and payments are still done manually. This results in data duplication, service delays, recording errors, and difficulties tracking patient treatment histories. The purpose of this study was to identify the needs of a management information system at Lala Dentist Jember Clinic, design an integrated system according to RME standards with interactive administration and odontogram features, and test its feasibility and effectiveness. The research method used a Research and Development (R&D) approach with a Waterfall System Development Life Cycle (SDLC) model using the PHP/Laravel and MySQL frameworks. The results of this study are an integrated information system according to RME standards with interactive administration and odontogram features that can help the effectiveness and productivity of the clinic's service process, but also contribute to the digital transformation of health in Indonesia by strengthening patient data integration and improving medical information security. The study concluded that the system simplifies registration, queue management, electronic medical record keeping, and the presentation of clinical reports more quickly and accurately. The web-based system also supports real-time data access and minimizes administrative errors, thus optimizing services and improving the quality of clinical management.

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