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All Journal Jurnal Sosiologi Pendidikan Kolaboratif JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
Maulidya, Anggi
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Humanities Economics, Econometrics & Finance Education Social Sciences

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Pengaruh Promosi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Gojek Maulidya, Anggi; Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.309

Abstract

The development of this increasingly advanced era, encourages many things to develop and innovate, including in the field of transportation. Promotion activities and attention to Service Quality carried out by the Gojek company can be a way for the company to continue to survive and continue to compete with other online transportation companies. The purpose of this study is to determine the effect of promotion and service quality on customer satisfaction on Gojek users. The research method used in the study is a quantitative research method with hypothesis testing. In data collection, the method used is the questionnaire method. Determination of the number of samples in this study was taken using a purposive sampling technique, and using 50 Gojek user respondents in the Jakarta area. The data analysis method uses multiple regression tests. The research that has been conducted shows that the promotion and service quality variables have a positive and significant influence on the Customer Satisfaction variable. The results are shown by the results of the promotion t-test, the results of which are shown by a significance value of 0.005 which is smaller than 0.05 and a calculated t value of 2.949 which is greater than the t table of 2.013. The results of the service quality t-test are also proven to have a significant effect on customer satisfaction (Y), with a significance value of 0.001 (<0.05) and a calculated t of 6.292 (> 2.013). And from the results of the f-test, it is shown by a significance value of 0.000 which is smaller than 0.05 and a calculated F value of 206,510 which exceeds the F table of 3.20. Which shows that there is an influence between Promotion and Service Quality on Customer Satisfaction
The Effectiveness Of Diagrammatic Flowchart To Enhance Student’s Writing Skill On Procedure Text (A Quasi - Experimental Research in Ninth Grade of SMPN 19 Kota Serang) Selnistia Hidayani; Maulidya, Anggi; Rohman
Jurnal Sosiologi Pendidikan Kolaboratif Vol. 1 No. 1 (2024): Jurnal Sosiologi Pendidikan Kolaboratif
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jspk.v1i1.876

Abstract

This research aim to investigate the effect of using Diagrammatic flowchart to enhance students’ writing skill on procedure text. This study has three research question, they are : 1) How are the students writing skill on procedure text before treatment? 2) How the implementation of Diagrammatic flowchart 3) How is the effectiveness of Diagrammatic Flowchart to enhance students’ writing skill on procedure text. The research design of this study consist of pre-test, treatment and post-test where IX A class acts as experimental class and IX C class acts as control class. To fulfill the purpose of this research the researcher took 60 students in ninth grade as respondents. Then they were divided into two groups, experimental and control. In the process of treatment, the experimental group received Diagrammatic flowchart as learning media, while the control group receive the conventional teaching. After doing t-test, the researcher compared tt with t0 on degree of significance 5% that was 1.67 Therefore, the result of t-test showed that t0 < tt or 1.65 < 1.67
Co-Authors MURNIYATI Rohman Selnistia Hidayani