Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Ilmu Komunikasi Communique Priviet Social Sciences Journal
Akhsan, Rivanda Kamil
Unknown Affiliation
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGARUH KONTEN MEDIA SOSIAL INSTAGRAM @Deliandco.id TERHADAP BRAND AWARENESS PRODUK PASTRY DELI CHOUX (Survei Terhadap Followers Instagram @Deliandco.id) Salsabil, Ghina Balqis; Sari, Wina Puspita; Putriana, Muria; Maulidya, Farah Widari; Kusumah, Kayla Sulendra; Firdhan, Muhammad Fachrizal; Agustia, Mela; Sirait, Naomi Jovanka; Wahyuni, Riska Amelia; Akhsan, Rivanda Kamil
Jurnal Ilmiah Ilmu Komunikasi Communique Vol 8 No 1 (2025): Jurnal Ilmiah Ilmu Komunikasi Communique
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62144/jikq.v8i1.629

Abstract

Penelitian ini mengkaji pengaruh konten media sosial Instagram @deliandco.id terhadap brand awareness produk pastry Deli Choux. Dengan menggunakan pendekatan kuantitatif dan teknik pengambilan sampel probability sampling, penelitian ini menganalisis hubungan antara kualitas dan konsistensi konten yang dipublikasikan dengan tingkat kesadaran merek di kalangan pengikut akun tersebut. Hasil penelitian menunjukkan bahwa konten Instagram @deliandco.id berkontribusi positif dalam meningkatkan brand awareness Deli Choux, dengan variasi sebesar 30,4% yang dapat dijelaskan oleh konten yang dipublikasikan secara rutin dan terstruktur. Strategi konten yang menampilkan visual menarik, informasi produk yang jelas, serta interaksi aktif dengan audiens menjadi faktor kunci dalam membangun citra merek yang kuat dan mudah dikenali. Meskipun demikian, penelitian juga menemukan adanya ketidakseimbangan antara jumlah followers dan tingkat keterlibatan (engagement rate), yang mengindikasikan perlunya evaluasi dan penguatan strategi konten untuk mengoptimalkan dampak kampanye pemasaran digital. Penelitian ini menyimpulkan bahwa pengelolaan konten media sosial yang efektif merupakan elemen strategis dalam membangun dan mempertahankan brand awareness produk kuliner di era digital yang kompetitif. Temuan ini diharapkan dapat memberikan kontribusi nyata bagi pengembangan strategi komunikasi dan pemasaran digital, khususnya dalam industri makanan dan minuman berbasis media sosial. Keywords: Brand Awareness, Deli Choux, Instagram, Media Sosial
Crisis-handling patterns: A multi-case study in Indonesia Rosalina, Indah Fajar; Sari, Wina Puspita; Putriana, Muria; El Farabi, Qoryna Noer Seyma; Soegiarto, Asep; Salsabil, Ghina Balqis; Akhsan, Rivanda Kamil
Priviet Social Sciences Journal Vol. 5 No. 11 (2025): November 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i11.976

Abstract

This study examines crisis communication patterns in cross-sector organizations in Indonesia through case studies of GenFM, PT KAI Commuter, and KitaBisa. GenFM faced a reputational crisis following an on-air joke by a radio host that violated broadcasting ethics, KAI Commuter experienced a security breach of its Multi-Trip Card system that caused financial and reputational damage, and KitaBisa dealt with public allegations of non-transparent donation management. Using a descriptive qualitative approach and guided by Situational Crisis Communication Theory (SCCT), this research analyzes the types of crises, public attribution of responsibility, and communication strategies employed by each organization. Data were collected through in-depth interviews, observations, and secondary document analysis. The findings show that the three organizations adopted distinct communication patterns: KitaBisa emphasized transparency and empathy to restore trust; GenFM prioritized swift clarification and professionalism; and KAI Commuter implemented systematic, collaborative, and technically driven responses. All three rely heavily on digital platforms as primary communication channels. The study highlights that the effectiveness of crisis communication is determined by the alignment between strategies and the nature of the crisis, as well as the organization’s openness to addressing public concerns.
Co-Authors Agustia, Mela El Farabi, Qoryna Noer Seyma Firdhan, Muhammad Fachrizal Kusumah, Kayla Sulendra Maulidya, Farah Widari Putriana, Muria Salsabil, Ghina Balqis sari, wina puspita Sirait, Naomi Jovanka Soegiarto, Asep Wahyuni, Riska Amelia