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Diah Imaningrum
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Law, Crime, Criminology & Criminal Justice

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Perlindungan Hukum Terhadap Pengguna Jaringan Indihome Atas Gangguan Jaringan Di Tinjau Dari Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Santi Carolin Tesa Tae; Celina Tri Siwi; Diah Imaningrum
Comprehensive Law Journal Vol. 1 No. 2 (2023): Desember : Comprehensive Journal Law
Publisher : Universitas Katolik Widya Karya Malang

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According to the Association of Indonesian Internet Service Providers, internet network users in Indonesia have increased. This increase in internet network users occurred in various places such as Atambua City, East Nusa Tenggara. Based on data from PT Telkom Indonesia, the Atambua branch, there was an increase in 1000 IndiHome internet users from 2019-2020. However, the increasing number of internet network users in Indonesia, the more cases that harm consumers, so a legal protection is needed. The formulation of the problem in this study is how to practice legal protection against IndiHome internet network users for internet network disturbances at PT Telkom Indonesia Atambua Branch and how the responsibility of PT Telkom Indonesia Atambua branch in dealing with internet network disturbances experienced by IndiHome network users. The research method used by the author in this research is a type of empirical juridical research. The results of this study indicate that PT Telkom Indonesia Atambua Branch has provided legal protection to IndiHome service users through a subscription contract signed by both parties and a form of legal protection that is provided preventively and repressively. The form of responsibility given by PT Telkom Indonesia Atambua Branch adheres to the principle of absolute responsibility or strict liability. The advice that the author can give is to PT Telkom Indonesia Atambua Branch the legal protection provided must be maximized again because in the subscription contract there are several consumer or customer rights that are not listed.
Perjanjian Pengikat Jual Beli (PPJB) Rumah Pada Pengembang Perumahan Ditinjau Dari Pasal 18 Ayat (1) dan (2) Undang-Undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen Elisabeth Sesaria Ilka Oktalila; Celina Tri Siwi K.; Diah Imaningrum
Comprehensive Law Journal Vol. 2 No. 1 (2024): Juni : Comprehensive Journal Law
Publisher : Universitas Katolik Widya Karya Malang

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In buying and selling, Pelita Kebonsari developers as Pelita Kebonsari housing developers make preliminary agreements to bind consumers to the next transaction process. The Sales and Purchase Agreement (PPJB) is a agreement issued by a housing developer to bind consumers who will buy a house. The agreement is made not in front of the notary and made by the housing developer itself. This agreements are usually a standard contracts provided by the developer. It can be used by developers to suppress consumers and attract as much as possible from consumers, although actually the law no. 8. Year 1999 on Consumer Protection has prevented it. The purpose of this research is to know the Sales and Purchase Agreement (PPJB) at the housing developer in terms of Article 18 paragraph (1) and (2) the law no. 8 year 1999 concerning consumer protection to Pelita Kebonsari developer of Malang City and to know responsibility of developer against loss suffered by consumer due to violation of Article 18 of Law no. 8 Year 1999 About Consumer Protection at developer Pelita Kebonsari Malang. The result of the research shows that the implementation of Article 18 paragraph (1) and (2) of Law no. 8 Year 1999 Consumer Protection has been implemented well, but still not fully implemented by Pelita Kebonsari developer. As well as developers Pelita Kebonsari has implemented what is written in Article 19 of Law no.8 of 1999 on Consumer Protection, related to the responsibility of business actors.
Co-Authors Celina Tri Siwi Celina Tri Siwi K. Elisabeth Sesaria Ilka Oktalila Santi Carolin Tesa Tae