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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains
Prycilia Pingkan Mamuaja
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Faktor-Faktor Yang Berhubungan Dengan Pemanfaatan Pelayanan Puskesmas Pada Peserta BPJS Kesehatan Di Puskesmas Tompaso Tahun 2025: Factors Related to the Utilization of Community Health Center Services by BPJS Health Participants at Tompaso Community Health Center in 2025 Jeynikita S. Tongkeles; Prycilia Pingkan Mamuaja; Vera Tombokan
Jurnal Kolaboratif Sains Vol. 8 No. 12: Desember 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i12.8773

Abstract

Pelayanan kesehatan yang baik merupakan suatu kebutuhan masyarakat dan sering kali menjadi ukuran dalam keberhasilan pembangunan. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan pemanfaatan pelayanan puskesmas pada peserta BPJS Kesehatan di puskesmas Tompaso. Penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitaatif, dengan menggunakan desain penelitian cross sectional. Sampel dalam penelitian ini adalah 99 responden. Data yang dikumpulkan menggunakan kuesioner, analisa data yang digunakan yaitu univariat dan bivariat menggunakan uji chi-square. Hasil penelitian menunjukkan bahwa adanya hubungan yang signifikan antara ketersediaan tenaga Kesehatan, dukungan keluarga dan aksebiltas dengan pemanfaatan pelayanan puskesmas pada peserta bpjs Kesehatan di pusksmas tompaso dengan hasil uji statistic menggunakan analisis chi-square <0.001.
Analisis Tingkat Kepuasan Pasien Rawat Jalan Terhadap Kualitas Pelayanan Kefarmasian Di Puskesmas Tenga Tahun 2025: Analysis of Outpatient Satisfaction Levels Regarding the Quality of Pharmaceutical Services at the TengaTahun Community Health Center in 2025 Miranda G Wurangian; Prycilia Pingkan Mamuaja; Lucyana Leonita Pongoh
Jurnal Kolaboratif Sains Vol. 8 No. 12: Desember 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i12.9703

Abstract

Pelayanan kefarmasian merupakan salah satu indikator penting dalam menilai kualitas layanan kesehatan di Puskesmas. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pasien rawat jalan terhadap kualitas pelayanan kefarmasian di Puskesmas Tenga tahun 2025. Jenis penelitian ini adalah deskriptif kuantitatif dengan pendekatan cross sectional. Sampel penelitian berjumlah 96 responden pasien rawat jalan yang dipilih menggunakan teknik accidental sampling sesuai dengan kriteria inklusi. Insrumen penelitian menggunakan kuesioner yang mengacu pada lima dimensi kualitas pelayanan menurut teori Servqual yaitu (reliability, responsiveness, assurance, empathy, dan tangible). Data dianalisis menggunakan uji chi-square. Hasil penelitian menunjukkan bahwa (75%) pasien merasa puas, (21%) sangat puas dan (4%) cukup puas terhadap pelayanan kefarmasian yang diberikan di Puskesmas Tenga. Kesimpulan penelitian ini menunjukkan bahwa secara umum kualitas pelayanan kefarmasian berada pada kategori baik dan memberikan tingkat kepuasan yang tinggi kepada pasien rawat jalan.
The Relationship Between Health Service Quality and Patient Satisfaction Level at the Old Tonsea Community Health Center in 2025. Cyndi Delimah Y.M. Pasaribu; Christian Bertom Pajung; Prycilia Pingkan Mamuaja
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.11065

Abstract

Background: Patient satisfaction is the main indicator in measuring the success of health service delivery. Based on initial observations at the Tonsea Lama Health Center, even though it has been fully accredited, there are still complaints related to waiting time and comfort. This study aims to determine the relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center in 2025. Objective: To find out the relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center. Methods: This study used a quantitative method with a cross sectional design. The study population was outpatients at the Tonsea Lama Health Center with a sample of 73 respondents taken using consecutive sampling techniques. The research instrument uses a questionnaire that has been tested for validity and reliability. Data analysis was carried out univariately, bivariate using the Chi-Square test, and the Pearson correlation test. Results: The results of the univariate analysis showed that the majority of respondents were female (69.9%), aged 55-65 years (32.9%), high school education (72.6%), and worked as IRTs (52.1%). As many as 63.0% of respondents rated the quality of service in the good category and 63.0% of respondents were satisfied. The results of the Chi Square test showed a p-value = 0.000 (< 0.05), which means that there is a significant relationship between the quality of health care and the level of patient satisfaction. The Pearson correlation test showed a value of r = 0.824, which indicated a very strong and positive relationship. Conclusion: There is a significant and very strong relationship between the quality of health services and the level of patient satisfaction at the Tonsea Lama Health Center. The better the perception of the quality of the service provided, the higher the level of patient satisfaction.
Co-Authors Christian Bertom Pajung Cyndi Delimah Y.M. Pasaribu Jeynikita S. Tongkeles Lucyana Leonita Pongoh Miranda G Wurangian Vera Tombokan