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All Journal Study of Scientific and Behavioral Management (SSBM)
Tuarita, Adam
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Decision Sciences, Operations Research & Management

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Evaluasi Model Queque: Multi Channel, Single Phase Antrian pada Bank Rakyat Indonesia Makassar Awaluddin, Murtiadi; Sijal, Mutakallim; Aswar, Aswar; Gani, Abdul; Tuarita, Adam
Study of Scientific and Behavioral Management Vol 4 No 3 (2023): Financial Technology Management
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v4i3.39048

Abstract

This study aims to determine the implementation of the Queue model: Multi Channel, Single Phase customer queue at Bank Rakyat Indonesia Ahmad Yani Makassar Branch Office. This research is a descriptive research with a quantitative approach. This study uses primary data sources, primary data collects data by means of a direct survey of the queues at Bank Rakyat Indonesia Ahmad Yani Makassar Branch which calculates the number of customers who transact for 5 days from January 9 to January 13 2023 starting at 08.00 -15.00 WITA. The sample of this study is a random sample which is a customer who was queuing at that time. The data processing method in this study is to analyze customers using the Multi Channel, Single Phase (M/M/s) queuing line. The results of the research data show that the busyness of bank queues occurs at 08.00-09.00 WITA, with a percentage of 72.75%, with an average number of customers of 26 people. While the longest waiting time for customers to be served occurs at 08.00-09.00 WITA around 7.365 minutes in the service system.
Kinerja Keuangan Perbankan Syariah Sebelum dan Selama Pandemi Covid-19 Awaluddin, Murtiadi; Anisa, Nur; Sijal, Mutakallim; Dian, Dian; Tuarita, Adam
Study of Scientific and Behavioral Management Vol 4 No 4 (2023): Human & Capital Management in new era
Publisher : Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/ssbm.v4i4.44179

Abstract

This research focuses on the financial performance between Bank BTPN Syariah and Bank Panin Dubai Syariah before and during the COVID-19 pandemic period. The method used is a quantitative approach using the Return on Assets (ROA), Capital Adequacy Ratio (CAR), and Non-Performing Financing (NPF) ratio as the main indicators. The data analyzed covers the period 2018 to 2021 for the two banks. Testing was carried out four times to obtain a comprehensive understanding. First, the dependent sample t-test was carried out at Bank BTPN Syariah, comparing performance before and during the pandemic. Second, the dependent sample t-test was carried out at Bank Panin Dubai Syariah, to compare performance before and during the pandemic. Third, an independent sample t-test was carried out to compare Bank BTPN Syariah with Bank Panin Dubai Syariah before the pandemic. Finally, an independent sample t-test was carried out to compare the two during the pandemic.The research results show that there is no significant difference in the ROA of Bank BTPN Syariah before and during the pandemic, while the CAR and NPF have a significant difference where the CAR and NPF during the pandemic have increased more than before the pandemic. The ROA and NPF of Bank Panin Dubai Syariah before and during the pandemic did not have a significant difference, while there was a significant difference in the CAR. Before and during the pandemic, there were significant differences between the ROA, CAR and NPF of Bank BTPN Syariah and Bank Panin Dubai Syariah.Suggestions for future researchers are to increase the ratio and periodization of the data so that they can get different research results
Co-Authors Abdul Gani Aswar Aswar Dian Dian Murtiadi Awaluddin Nur Anisa Sijal, Mutakallim