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INFLUENCE SITUATIONAL LEADERSHIP, EMPLOYEE SATISFACTION, ORGANIZATIONAL CULTURE, ON EMPLOYEE PERFORMANCE AT JEMBER PULMONARY HOSPITAL WITH WORK MOTIVATION AS AN INTERVENING VARIABLE Fawaid, Nurul; Satoto , Eko Budi; Herlambang, Toni
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.92

Abstract

Objective: This study aims to analyze the influence of situational leadership, employee satisfaction, and organizational culture on employee performance at Jember Lung Hospital, with work motivation as an intervening variable. Method: This research was conducted using quantitative research methods. The study utilized SEM analysis tools, with a total sample consisting of all members of the population, amounting to 137 employees. The sampling method used was the saturated sample method. Results: The results indicate that situational leadership does not directly affect motivation. However, employee satisfaction and organizational culture have a significant effect on motivation, and motivation has a significant effect on performance. Indirectly, motivation mediates the influence of situational leadership on employee performance at Jember Lung Hospital. Meanwhile, motivation does not mediate the effect of employee satisfaction and organizational culture on employee performance. Novelty: This study provides insights into the indirect role of motivation in mediating the relationship between situational leadership and employee performance, highlighting its specific impact within the context of Jember Lung Hospital.
THE INFLUENCE OF EXPERIENTIAL MARKETING ON SELF SERVICE CUSTOMER SATISFACTION Adabiyah, Siti Layyinatul; Rachmawati, Fitria Dwi; Fawaid, Nurul; Qomariah, Nurul
Jurnal Comparative: Ekonomi dan Bisnis Vol 6, No 1 (2024): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v6i1.10898

Abstract

This research aims to determine the impact of experiential marketing on customer satisfaction at the Madinah Mart Cangkring Jember Store. The population in this study were all buyers at the Madinah Mart Cangkring Jember Store. The planned sample size in this research was determined to be 50 respondents. The independent variables from this research are sense, feel, think, act and relate. Meanwhile, the dependent variable is customer satisfaction. The data analysis that will be used in this research is descriptive analysis, analysis of validity and reliability tests, analysis of research hypothesis testing. The research is expected to produce that the variables sense (X1), feel (X2), think (X3), act (X4) and relate (X5) can provide a significant increase in customer satisfaction at the Madinah Mart Cangkring Jember Store