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All Journal Jurnal Ilmu Administrasi Publik (JIAP) Proceeding of International Conference on Social Science and Humanity
Apriliana, Serly
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Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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IMPLEMENTATION OF THE PLAVON PROGRAM IN POPULATION ADMINISTRATION SERVICES IN SINGKALAN VILLAGE Apriliana, Serly; Sukmana, Hendra
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.343

Abstract

Objective: This study aims to examine the implementation of the Plavon program in population administration services in Singkalan Village. Method: Qualitative descriptive method with data collection techniques in the form of interviews, observations, and documentation studies. The informants in this study consist of village heads, Plavon operators, and villagers who are directly involved in the implementation of the program. Results: The results of this study show that the implementation of the PLAVON program in Singkalan Village is supported by adequate technological infrastructure and competent operators. However, there are still several obstacles, such as uneven socialization to all residents, limited understanding of the elderly community towards technology, and the support of the village head that has not been maximized. On the other hand, communication between implementers and coordination with the Dispendukcapil has gone well, the disposition of the implementers shows high commitment, and the bureaucracy has followed the applicable SOPs. Novelty: This research presents a novelty by applying Edward III's theory in the context of digital administrative services in Singkalan Village, which has never been researched before. Although such theories have been used in other studies, the focus on specific challenges such as limited public understanding and technical challenges in the implementation of the Plavon Program makes a new contribution. These findings enrich the study of e-Government at the local level and provide input for more inclusive digital service policies.
Efektivitas Aplikasi Layanan Pak Danan Dalam Pelayanan Administrasi Di Pemerintah Desa Plintahan Apriliana, Serly; Sukmana, Hendra
JIAP (Jurnal Ilmu Administrasi Publik) Vol 13, No 2 (2025): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v13i2.35211

Abstract

This study aims to describe and analyze the effectiveness of the Layanan Pak Danan Application in administrative services at the Plintahan Village Government. The research employed a descriptive qualitative method with observation, interviews, and documentation, and data analysis was conducted using the Miles and Huberman model. Informants included the Village Head, the Village Secretary as the application operator, and the Head of Services. The findings reveal that in terms of goal achievement, the application has accelerated services, simplified registration, and enhanced transparency and accountability, although several administrative services are not yet accommodated in the system and the application lacks a formal legal framework. In terms of integration, the application encouraged coordination through socialization, tiered signature mechanisms, and handling of duplicate registers, yet initial integration was uneven due to reliance on specific roles. In terms of adaptation, village officials demonstrated improved ability to learn the application independently, adjust services to regulatory changes, and implement technical innovations to meet community needs, although technical issues such as system errors, unstable internet, and power outages remain obstacles. Thus, the effectiveness of the Layanan Pak Danan Application can be categorized as effective, although not yet fully optimal, and still requires improvements in service coverage, regulatory aspects, and supporting infrastructure
Co-Authors Hendra Sukmana