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All Journal Jurnal Kebijakan Publik Proceeding of International Conference on Social Science and Humanity
Mutrafidah, Rizky Marriery
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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IMPLEMENTATION OF INTEGRATED ADMINISTRATIVE SERVICES (PATEN) IMPROVING THE QUALITY OF PUBLIC SERVICES IN WONOAYU DISTRICT, SIDOARJO REGENCY Mutrafidah, Rizky Marriery; Mursyidah, Lailul
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.407

Abstract

Objective: This study examines the implementation of e-government through the Integrated Sub-district Administrative Services (Pelayanan Administrasi Terpadu Kecamatan/PATEN) system, which delivers services in a single location from application submission to document completion. Method: Employing a qualitative descriptive approach, data were collected through observation, documentation, and interviews with PATEN staff, the head of PATEN in Wonoayu Subdistrict, and members of the public utilizing the services. The purposive sampling method was applied, and data analysis followed the Miles and Huberman model, involving collection, reduction, analysis, and conclusion. Results: The findings reveal that while the PATEN system has streamlined administrative processes, challenges remain in providing adequate waiting facilities and human resources that fully meet community needs. Novelty: This research contributes to the discourse on e-government by offering empirical evidence on PATEN’s practical implementation at the sub-district level, highlighting both its strengths in service integration and its limitations in resource allocation, thereby providing insights for enhancing local governance and improving citizen satisfaction.
The Effectiveness of Village Owned Enterprise (BUMdes) Management in Improving Community Welfare in Wedoroklurak Village Mutrafidah, Rizky Marriery; Sukmana, Hendra
Jurnal Kebijakan Publik Vol 16, No 4 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i4.8891

Abstract

This research investigates how effectively Village-Owned Enterprises (BUMDes) management improves the welfare of the community in Wedoroklurak Village. The primary aim of this study is to evaluate how much BUMDes management aids in enhancing the economic and social conditions of the local populace. The research utilizes a qualitative descriptive approach with a case study technique. Information was gathered through detailed interviews with village leaders, BUMDes administrators, and local residents, along with observations and document reviews. The results show that BUMDes management in Wedoroklurak Village has been effectively executed through the creation of productive business ventures, the strengthening of village economic initiatives, and the enhancement of community involvement. BUMDes initiatives have led to job creation, fostered small business development, and produced extra income for the village, which can be used for community improvement. However, there are still several obstacles, such as limited management skills, inadequate program outreach, and challenges in business innovation. Despite these issues, BUMDes remains a crucial local economic entity that aids in enhancing welfare. In summary, the effectiveness of BUMDes management in Wedoroklurak Village is evident in its beneficial impact on community welfare, although more efforts are necessary to improve governance, bolster capacity development, and ensure the sustainability of programs for a more extensive long-term effect.
Co-Authors Hendra Sukmana Lailul Mursyidah