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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Nur Indah Hasibuan
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Economics, Econometrics & Finance Public Health Social Sciences

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Literature Study: The Role of Effective Human Resource Management in Improving the Quality of Health Services Dewi Agustina; Nadilla Fitri Yanni; Aura Dwi Rahman; Layla Maznun Br Ginting; Hasnah Aullia; Adinda Mulpira Br Tanjung; Mutya Purnama Ramadhani; Nadya Elya Syahraini Br Saragih; Nazla Ayumna Putri; Ummu Mawaddah Ikrimah Damanik; Audya Putri Az-Zahra; Nur Indah Hasibuan
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 4: October-2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i4.8867

Abstract

The quality of healthcare is one of the main indicators of the success of a national healthcare system. However, to date, many healthcare facilities still face challenges in maintaining service quality and patient satisfaction due to weak human resource management. This study aims to analyze the role of effective human resource management in improving healthcare quality and patient satisfaction. The method used is a literature study by reviewing eight national and international journals published in the last five years. The results of the review show that the effectiveness of HR management has a significant influence on the quality of health services. The main factors that contribute to increased patient satisfaction include the competence of health workers, professional attitudes, work motivation, continuous training, performance appraisal systems, and good HR management. Effective HR management has been proven to increase productivity, improve communication between health workers and patients, and create a positive work environment. Conversely, weak HR management has an impact on low service quality and patient satisfaction. Therefore, the implementation of planned, sustainable, and competency-based HR management strategies is an important step in realizing quality, efficient, and patient-oriented health services.
Literature Study: Relationship Between the Availability of Health Human Resources (HR) and the Implementation of Service Programs at Health Centers Dewi Agustina; Nadilla Fitri Yanni; Rizkya Salsabila Simanjuntak; Ummu Mawaddah Ikrimah Damanik; Putri Sima; Maulidya Hanafiah; Jihan Khalifi; Nadia Maimunah Tarihoran; Mei Linda; Fahmi Idris Siregar; Mawadah Karunia; Audya Putri Az-Zahra; Rahma Fadhila; Defani Zasqiyah Putri; Nabila Zahrah; Nur Indah Hasibuan; Mahmudin Hasibuan
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10843

Abstract

The availability of health human resources (HR) is an important factor in determining the success of the implementation of service programs at health centers. This study aims to analyze the relationship between the availability of health human resources and the implementation of service programs in health centers through a literature study approach. The method used is literature review by reviewing various relevant national and international scientific articles. Data collection was carried out through searching databases such as Google Scholar, PubMed, and ScienceDirect using keywords related to health human resources and health center services. The selected articles were then analyzed in a qualitative descriptive manner. The results of the study show that the availability of health human resources, both in terms of quantity, distribution, quality, and management, has a significant relationship with the implementation of service programs at health centers. Limited number of health workers, uneven distribution, and high workload are the main obstacles in service optimization. In addition, the competence of health workers and facility support also affect the effectiveness of service programs which include promotive, preventive, and curative. In conclusion, the availability of adequate and evenly distributed health human resources is very necessary to improve the quality of services at health centers. Therefore, better planning and management of human resources is needed to support the improvement of public health status.
Co-Authors Adinda Mulpira Br Tanjung Audya Putri Az-Zahra Aura Dwi Rahman Defani Zasqiyah Putri Dewi Agustina Fahmi Idris Siregar Hasnah Aullia Jihan Khalifi Layla Maznun Br Ginting Mahmudin Hasibuan Maulidya Hanafiah Mawadah Karunia Mei Linda Mutya Purnama Ramadhani Nabila Zahrah Nadia Maimunah Tarihoran Nadilla Fitri Yanni Nadya Elya Syahraini Br Saragih Nazla Ayumna Putri Putri Sima Rahma Fadhila Rizkya Salsabila Simanjuntak Ummu Mawaddah Ikrimah Damanik