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All Journal JOURNAL OF APPLIED INFORMATICS AND COMPUTING Innovation in Research of Informatics (INNOVATICS)
Syakhila, Amanda
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Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering

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Evaluating the Effectiveness of the SIGNAL Digital Samsat Application Using the PIECES Framework and Technical Testing Syakhila, Amanda; Fitria, Rahma; Yulisda, Desvina
Journal of Applied Informatics and Computing Vol. 9 No. 5 (2025): October 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i5.10086

Abstract

The SIGNAL application is a digital service provided by the Indonesian National Police's Traffic Corps (Korlantas Polri) to facilitate online STNK validation. However, several users have reported issues such as unsuccessful verification processes, delays in the delivery of physical documents, slow customer service responses, and login difficulties. This study aims to evaluate the performance of the SIGNAL application using the PIECES framework, which covers six dimensions: Performance, Information, Economic, Control, Efficiency, and Service. Data were collected through questionnaires distributed to 300 users of the SIGNAL application. Each questionnaire indicator was developed based on PIECES theory and statistically tested for validity and reliability using AVE and Composite Reliability. Descriptive and inferential analyses were conducted, including a one-sample t-test to assess user satisfaction. The results show that the average satisfaction score was 3.9 out of 5, with 76% of respondents expressing satisfaction or high satisfaction, 15% neutral, and 9% dissatisfied. The highest satisfaction was recorded in the Economic aspect (mean 4.06), while the lowest was in Control (mean 3.94). Technical testing using Apptim showed the app performed well, with an average response time of 2.4 seconds, CPU usage at 18%, memory usage at 170MB, and no crashes (0% error rate). These findings indicate that SIGNAL is generally effective and stable, though improvements are needed, particularly in service responsiveness and cross-device performance. This research contributes to the theoretical application of the PIECES model in evaluating public digital services and offers insights for improving the quality of e-government systems in Indonesia.
Performance and Effectiveness Evaluation of the National Digital Samsat Using the PIECES Framework Fitria, Rahma; Syakhila, Amanda; Yulisda, Desvina; Hussain, Azham; Febriandirza, Arafat
Innovation in Research of Informatics (Innovatics) Vol 7, No 2 (2025): September 2025
Publisher : Department of Informatics, Siliwangi University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/innovatics.v7i2.15672

Abstract

This study evaluates the SIGNAL (National Digital Samsat) application using the PIECES framework, which includes six evaluation aspects: Performance, Information, Economics, Control, Efficiency, and Services. A questionnaire was distributed to 300 active users, and technical testing was conducted using Apptim to measure performance metrics. Results showed that most users were satisfied, with an average satisfaction score above 3.9 out of 5. Apptim test results also indicated stable technical performance, with average response times of 2.4 seconds, CPU usage at 18%, and memory usage at 170MB. However, minor issues related to document delivery delays, customer service responsiveness, and memory usage were identified. The study concludes that SIGNAL performs well overall and provides recommendations for targeted improvements to enhance efficiency and service quality.
Co-Authors Febriandirza, Arafat Hussain, Azham Rahma Fitria, Rahma Yulisda, Desvina