Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Socius: Social Sciences Research Journal
Mozim, Sri Yulianty
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kualitas Pelayanan Administrasi Pada Jurusan Administrasi Publik Fakultas Ilmu Sosial Universitas Negeri Gorontalo Pernata, Fendi; Isa, Rusli; Mozim, Sri Yulianty
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 3 (2025): October 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17390079

Abstract

This research aimed to identify and describe the quality of administrative services in the Department of Public Administration, Faculty of Social Sciences, Universitas Negeri Gorontalo. The research employed a qualitative descriptive approach, collecting data through observation, in-depth interviews, and documentation. The research focused on five key aspects of administrative service quality: Tangible, Empathy, Reliability, Responsiveness, and Assurance. The findings indicated that the quality of administrative services in the department still faced several challenges, including limited facilities and infrastructure, unwelcoming and less attentive staff attitudes, poor implementation of Standard Operating Procedures (SOPs), and insufficient responsiveness and service assurance from administrative personnel. Both internal and external factors, such as facility limitations and high customer expectations, also affected the quality of services provided. This research was expected to serve as a reference for evaluation and improvement to enhance the quality of administrative services in higher education institutions, particularly within the Department of Public Administration, Faculty of Social Sciences, Universitas Negeri Gorontalo.
Co-Authors Pernata, Fendi Rusli Isa