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All Journal Kultura: Jurnal Ilmu Sosial dan Humaniora JIAN (Jurnal Ilmiah Administrasi Negara)
Kasari, Melinda Husni
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Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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INOVASI DALAM ORGANISASI: INOVASI PROGRAM E – LAMPID PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (DISPENDUKCAPIL) KOTA SURABAYA Kasari, Melinda Husni; Rohmah, Dewi Nur; Rohmah, Alfiatur; Widyaningsih, Alvira; Oktaviyanti, Alvaini
Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora Vol. 2 No. 7 (2024): Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora
Publisher : Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora

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Abstract

Pada penelitian ini bertujuan untuk memaparkan apa itu inovasi dalam organisasi, pentingnya suatu organisasi melakukan inovasi. Metode Penelitian dalam artikel ini menggunakan metode penelitian secara deskriptif dengan pendekatan kualitatif yang dilakukan secara studi pustaka pada penelitian terdahulu dengan topik yang masih relevan dengan isi dari artikel ini. Indikator inovasi dalam organisasi dari artikel ini meliputi apa itu inovasi secara umum, karakteristik dari suatu inovasi yang dibuat oleh organisasi, tipe – tipe inovasi dan manfaat dari adanya inovasi dalam organisasi, hambatan atau tantangan apa saja yang dihadapi organisasi dalam membuat atau menciptakan inovasi atau tantangan dalam pengimplementasian inovasi, yang mengacu pada inovasi e-Lampid yang dibuat  oleh Dispendukcapil Kota Surabaya.
Patient Satisfaction of BPJS Users In Inpatients At Aisyiyah Bojonegoro Hospital Kasari, Melinda Husni; Kumalasari, Ana; Rahimjon, Dilbarova Malika
JIAN (Jurnal Ilmiah Administrasi Negara) Vol. 10 No. 1 (2026): February 2026
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/jian.v10i1.1825

Abstract

This study aims to measure the level of satisfaction of BPJS Kesehatan patients using inpatient services at Aisyiyah Bojonegoro Hospital. The type of research employed is descriptive, with a quantitative approach, and utilizes a questionnaire as the primary instrument to measure patient satisfaction levels among 278 respondents. The research instrument is based on nine elements outlined in Permen PAN-RB No. 14 of 2017. The data analysis techniques used are the Community Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The results of the study indicate that the CSI score falls into the “Good” category with a score of 81.96. However, the IPA analysis identified several service elements in Quadrant I (high priority for improvement), such as requirements, systems, mechanisms, and procedures; service time; staff behavior; facilities and infrastructure; complaint handling; and suggestions and feedback. Other elements, like staff competence, were in Quadrant II (to be maintained). Meanwhile, elements such as costs or fees were in Quadrant III (low priority). Additionally, elements such as product specifications for the type of service provided were in Quadrant IV (excessive). This study recommends that the hospital conduct ongoing evaluations and improvements based on the complaints raised by respondents. If improvements are implemented, this will enhance patient satisfaction, particularly among BPJS Health patients, in inpatient services overall.
Co-Authors Ana Kumalasari Oktaviyanti, Alvaini Rahimjon, Dilbarova Malika Rohmah, Alfiatur Rohmah, Dewi Nur Widyaningsih, Alvira