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All Journal Jurnal Hukum Lex Generalis
Maulana, Rizki Ihdan
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Law, Crime, Criminology & Criminal Justice

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Implikasi Klausula Baku terhadap Perlindungan Konsumen dalam Pengembalian Barang Maulana, Rizki Ihdan; Anggriawan, Teddy Prima
Jurnal Hukum Lex Generalis Vol 6 No 4 (2025): Tema Hukum Perdata dan Kenotariatan
Publisher : CV Rewang Rencang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56370/jhlg.v6i4.1819

Abstract

Legal protection for consumers harmed by standard clauses in e-commerce, particularly regarding returns, has become a crucial issue with the rise in online sales transactions. Standard clauses are often unilaterally included by businesses and often limit or eliminate consumers' right to return goods if the product received is not suitable or damaged. This contradictory practice is based on consumer protection principles stipulated in the Consumer Protection Law (UUPK), specifically Article 18, which prohibits the inclusion of standard clauses because they can eliminate consumers' right to return goods.
Co-Authors Anggriawan, Teddy Prima