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Influence of human resources and organizational culture on the satisfaction of the service of Sapta Marga Village Pelambik Praya Village Southwest Pelambik Praya Regency Sami’un, Sami’un; Amirullah, Ahmad Fatoni Karim; Wijaya, I Ketut Kusuma
Law and Economics Vol. 19 No. 3 (2025): October: Law and Economics
Publisher : Institute for Law and Economics Studies

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Abstract

This study aims to analyze the influence of the quality of human resources (HR), organizational culture, and Sapta Marga values on community satisfaction in public services in Pelambik Village, Southwest Praya District, Central Lombok Regency. A quantitative approach with a survey method was used, involving 95 respondents selected through proportional random sampling. Data were collected using Likert scale questionnaires, structured interviews, and documentation, then analyzed by multiple linear regression. The results of the study show that the quality of human resources, organizational culture, and values of Sapta Marga have a positive and significant influence on community satisfaction, both partially and simultaneously. The value of Sapta Marga has the most dominant influence, followed by the quality of human resources and organizational culture. The determination coefficient (R²) test showed that 72.1% of the variation in community satisfaction could be explained by these three variables, while the rest was influenced by other factors such as infrastructure, regulations, and community participation. These findings confirm that improving the quality of public services at the village level requires synergy between improving the competence of the apparatus, fostering a positive organizational culture, and internalizing moral values such as Sapta Marga. This integrated strategy can strengthen the professionalism of the apparatus, increase the humanist service orientation, and strengthen the community's legitimacy and trust in the village government.
Pemberdayaan Pengrajin Topi Lontar melalui Inovasi Produk dan Pemasaran Digital di Desa Santong Lombok Timur Sami’un, Sami’un; Irawan, Adi; Amirullah, Ahmad Fatoni Karim; Wijaya, I Ketut Kusuma
Sasambo: Jurnal Abdimas (Journal of Community Service) Vol. 8 No. 2 (2026): Mei
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/bqtwc704

Abstract

Perajinan topi lontar merupakan salah satu potensi budaya lokal masyarakat Desa Santong, Kecamatan Terara, Lombok Timur, yang memiliki nilai identitas sekaligus peluang ekonomi kreatif. Namun, keberlanjutan kerajinan ini masih menghadapi kendala, terutama keterbatasan inovasi desain, kualitas produk yang belum seragam, dan rendahnya pemanfaatan media digital untuk pemasaran. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pemahaman dan keterampilan pengrajin dalam mengembangkan kerajinan topi lontar agar lebih bernilai ekonomi dan tetap berakar pada budaya lokal. Kegiatan dilaksanakan selama dua hari dengan melibatkan 15 peserta dari kelompok pengrajin dan masyarakat usia produktif. Metode pelaksanaan menggunakan pendekatan partisipatif, edukatif, dan praktik langsung melalui tahapan identifikasi awal, sosialisasi, pelatihan teknis, praktik pengembangan produk, pengenalan pemasaran digital, serta evaluasi. Data diperoleh melalui observasi, wawancara, dokumentasi, dan lembar evaluasi sederhana, kemudian dianalisis secara deskriptif kualitatif. Hasil kegiatan menunjukkan adanya peningkatan pemahaman peserta mengenai nilai budaya, nilai ekonomi, inovasi desain, kualitas produk, dan pemasaran digital. Keterampilan peserta juga meningkat dalam pemilihan bahan, teknik anyaman, pembentukan pola, finishing, serta pengembangan variasi desain. Respon peserta terhadap kegiatan tergolong positif, ditandai dengan partisipasi aktif, keterbukaan terhadap inovasi, dan minat untuk melanjutkan pengembangan usaha kerajinan. Kegiatan ini direkomendasikan untuk dilanjutkan melalui pendampingan desain, pengemasan, kelembagaan, dan promosi digital secara berkelanjutan oleh mitra. Empowering Lontar Hat Artisans through Product Innovation and Digital Marketing in Santong Village, East Lombok Lontar hat craftsmanship is one of the local cultural potentials of Santong Village, Terara District, East Lombok, which holds both cultural identity value and creative economic potential. However, the sustainability of this craft still faces several challenges, particularly limited design innovation, inconsistent product quality, and the low use of digital media for marketing. This community service program aimed to improve the knowledge and skills of artisans in developing lontar hat products so that they have higher economic value while remaining rooted in local culture. The activity was carried out over two days and involved 15 participants consisting of artisans and productive-age community members. The implementation method used participatory, educational, and hands-on practice approaches through several stages, namely initial identification, program socialization, technical training, product development practice, introduction to digital marketing, and evaluation. Data were collected through observation, interviews, documentation, and simple evaluation sheets, then analyzed using a descriptive qualitative approach. The results showed an increase in participants’ understanding of cultural value, economic value, design innovation, product quality, and digital marketing. Participants’ skills also improved in material selection, weaving techniques, pattern formation, finishing, and product design variation. Participants’ responses to the activity were positive, as reflected in their active participation, openness to innovation, and interest in continuing craft business development. This program is recommended to be continued through sustained mentoring in design, packaging, institutional strengthening, and digital promotion