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All Journal Public Corner Jurnal Trias Politika Aladalah: Jurnal Politik, Sosial, Hukum dan Humaniora Ulil Albab
Sastrawan, Abim
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Building Public Trust Through Government Communication Strategies: A Case Study Of Tapera Policies In Indonesia Sastrawan, Abim; Rahmawati, Dian Eka
JURNAL TRIAS POLITIKA Vol 9, No 2 (2025): Oktober 2025, Jurnal Trias Politika
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jtp.v9i2.8098

Abstract

Government communication plays a strategic role in building public trust and ensuring policy legitimacy. This study aims to analyze the effectiveness of the Indonesian government's communication strategy in implementing the Public Housing Savings (TAPERA) policy. This study uses a qualitative approach with a case study method, utilizing secondary data sourced from official government documents, online media reports, public responses on social media, and academic literature. Data analysis was carried out using the Miles and Huberman interactive model, including the stages of data collection, reduction, presentation, and drawing conclusions. Three main indicators are used to evaluate communication strategies: information transparency, public engagement, and government responsiveness, which were developed from symmetrical two-way communication theory and public trust theory. The results show that only transparency indicators are partially effective, while public engagement and responsiveness show significant weaknesses, especially in the lack of participatory space and delayed response to public aspirations. Theoretically, this study confirms the relevance of participatory communication approaches in the context of social policies. In practical terms, this study recommends a more inclusive, adaptive, and dialogical communication strategy to increase public participation and reduce resistance to state policies.
Analisis Tantangan Keamanan Data dan Privasi dalam Adopsi Aplikasi Kesehatan Digital di Indonesia Sastrawan, Abim
PUBLIC CORNER Vol 20 No 2 (2025): Public Corner
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Wiraraja, Sumenep

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/fisip.v20i2.4831

Abstract

Digital health applications offer significant potential for improving healthcare access and efficiency, but their widespread adoption raises major concerns regarding data security and privacy, especially with the utilization of health big data. These applications collect and process highly sensitive information, such as health history and biometrics, making them attractive targets for cyber threats like identity theft and fraud. This study aims to analyze the key data security and privacy challenges in digital health adoption with a focus on big data utilization. Employing a descriptive qualitative method, secondary data from academic literature and regulations were analyzed through thematic content analysis. Findings reveal major vulnerabilities, including weak technical protection, low regulatory compliance, and minimal user awareness of digital risks. Big data is identified as both a risk and a mitigation tool, depending on its ethical management. The conclusion emphasizes that strengthening digital literacy and regulatory enforcement (e.g., UU PDP No. 27/2022) are crucial for building public trust in digital health technology adoption. Further research using mixed-method approaches is recommended for deeper empirical insights.
Komunikasi Transparansi dan Akuntabilitas Polri dalam Penguatan Kepercayaan Publik: Studi Kasus Penanganan Pengaduan Masyarakat Sastrawan, Abim
ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora Vol. 4 No. 2 (2026): ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora (In Press)
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/aladalah.v4i2.1884

Abstract

Public trust in the Indonesian National Police (Polri) has fluctuated in recent years, particularly following several ethical violations and legal case-handling practices perceived as lacking transparency. This study examines government communication practices based on transparency and accountability in strengthening public trust in Polri, with a focus on the management of public complaints. Using a qualitative descriptive case study approach, the research analyzes secondary data from official Polri reports, public media, and relevant academic literature. The findings identify three key dimensions: transparency of public information through digital channels, communication responsiveness in handling complaints, and public accountability through performance reporting. Although the Dumas Presisi system has improved institutional openness and accountability, the communication practices remain largely semi-symmetrical and insufficiently participatory. Theoretically, this study extends the Two-Way Symmetrical Communication Theory by introducing the dimension of social empathy. Practically, it recommends strengthening Polri’s public communication to become more transparent, human-centered, and participatory in order to enhance institutional trust.
Komunikasi Pemerintah dalam Menghadapi Kritik Publik untuk Menjaga Legitimasi Kebijakan Publik: Studi Kasus Penyesuaian Harga BBM Sastrawan, Abim
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 4: Maret 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i4.15589

Abstract

Penelitian ini bertujuan untuk menganalisis respons komunikasi pemerintah dalam menghadapi kritik publik guna menjaga legitimasi kebijakan penyesuaian harga BBM. Fenomena ini dikaji karena kebijakan BBM merupakan kebijakan publik yang sensitif dan berdampak langsung pada kehidupan sosial ekonomi masyarakat. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data dikumpulkan melalui data sekunder dan dokumentasi, meliputi dokumen kebijakan, siaran pers pemerintah, serta pemberitaan media nasional. Analisis data dilakukan menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa respons komunikasi pemerintah didominasi oleh justifikasi naratif berbasis rasionalitas ekonomi, responsivitas terhadap kritik yang cenderung simbolik, serta upaya pemeliharaan kepercayaan publik melalui narasi perlindungan sosial. Temuan ini memperkuat pemahaman bahwa legitimasi kebijakan merupakan proses komunikatif yang dinamis. Penelitian ini merekomendasikan penguatan komunikasi kebijakan yang lebih empatik dan dialogis untuk meningkatkan penerimaan publik.
Co-Authors Dian Eka Rahmawati, Dian Eka