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All Journal Software Development Digital Business Intelligence and Computer Engineering IJES : Indonesian Journal of Environmental Sustainability.
Cut Dara
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Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Electrical & Electronics Engineering Energy Engineering Other

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Analisis Kualitas Sistem Terhadap Kepuasan Pengguna Aplikasi Seabank Menggunakan Webqual 4.0 Cut Dara; Muharrom, Muhammad
Software Development, Digital Business Intelligence, and Computer Engineering Vol. 4 No. 01 (2025): SESSION (SEPTEMBER)
Publisher : Politeknik Negeri Banyuwangi Jl. Raya Jember km. 13 Labanasem, Kabat, Banyuwangi, Jawa Timur (68461) Telp. (0333) 636780

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57203/session.v4i01.2025.01-07

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas sistem terhadap tingkat kepuasan pengguna aplikasi Seabank, layanan pembayaran digital terkemuka di Indonesia. Diluncurkan pada tahun 2021 oleh PT Bank Seabank Indonesia, aplikasi ini menawarkan layanan keuangan seperti transfer, top up, pembayaran tagihan, deposito, dan penambahan saldo tanpa biaya administrasi. Studi ini menggunakan pendekatan Webqual 4.0 untuk mengevaluasi mutu sistem berdasarkan empat variabel: interaksi layanan, informasi, kegunaan, dan kepuasan pengguna. Data dikumpulkan melalui survei online menggunakan Google Form dan dianalisis menggunakan metode SPSS untuk mengidentifikasi faktor-faktor yang berpengaruh terhadap keputusan pengguna. Temuan penelitian menunjukkan bahwa persepsi kemudahan penggunaan (nilai t = 2.096 > 1.984), kualitas informasi (nilai t = 4.638 > 1.984), dan kualitas interaksi layanan (nilai t = 2.579 > 1.984) secara signifikan memengaruhi kepuasan pengguna. Hasil ini diperkuat oleh nilai Adjusted R Square (R2) sebesar 62,2%, yang menunjukkan bahwa variabel-variabel bebas tersebut menjelaskan sebagian besar kepuasan pengguna aplikasi Seabank. Kesimpulan dari penelitian ini adalah bahwa kualitas sistem yang baik, terutama dalam hal kemudahan penggunaan, kualitas informasi, dan kualitas interaksi layanan, berperan penting dalam meningkatkan kepuasan pengguna.
THE INFLUENCE OF SOCIO-ECONOMIC FACTORS ON COMMUNITY PARTICIPATION IN THE IMPLEMENTATION OF THE REDUCE-REUSE-RECYCLE PRINCIPLE IN LHOKNGA, ACEH BESAR REGENCY, ACEH PROVINCE Fathma, Syarifah Seicha; Tafaul Rijal; Dewi Hawati; Adi Handarbeni; Danny Trisnadi; M. Yassar; Cut Dara
Indonesian Journal of Environmental Sustainability Vol. 2 No. 2 (2024): December 2024
Publisher : Center for Environmental Studies, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/ijes.v2i2.6076

Abstract

Reduce, Reuse, and Recycle (3R) on waste management is one of the key strategies implemented in Indonesian to reduce the negative impact of waste on the environment. This study aims to explore the influence of socio-economic factors on the level of community participation of 3R in Lhoknga District, Aceh Province. The socio-economic factors analyzed include gender, age, educational attainment, income, occupation, housing status, and household size. This study used a descriptive quantitative survey approach involving 30 randomly selected respondents. Data analysis was conducted using Structural Equation Modeling-Partial Least Square (SEM-PLS) to identify the relationship between socio-economic variables and various forms of community participation, including cognitive participation, physical participation, material contributions, skills, and waste management. The analysis results show that socio-economic characteristics do not have a significant influence on the various forms of participation in waste management. The P Values for different types of participation are above 0.05, such as cognitive participation (0.342), physical participation (0.312), material contributions (0.390), skills (0.302), and general waste management participation (0.342). This indicates that there is no statistically significant relationship between socio-economic factors and the level of participation in waste management in Lhoknga. Participation in 3R activities is more influenced by individual awareness rather than socio-economic factors.
Co-Authors Adi Handarbeni Danny Trisnadi Dewi Hawati Fathma, Syarifah Seicha M. Yassar Muhammad Muharrom Tafaul Rijal