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All Journal IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi
Auliya, Kharisma Xena
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Computer Science & IT Control & Systems Engineering

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Analisis hubungan antara kualitas layanan jaringan dan pengalaman pengguna pada layanan video streaming youtube Auliya, Kharisma Xena; Dian W. Chandra
IT Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi Vol 4 No 3 (2025): IT-Explore Oktober 2025
Publisher : Fakultas Teknologi Informasi, Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/itexplore.v4i3.2025.pp272-281

Abstract

The quality of user experience (Quality of Experience/QoE) in YouTube video streaming services is highly influenced by the quality of network service (Quality of Service/QoS). QoS measurement is conducted using Wireshark software with parameters such as throughput, packet loss, delay, and jitter, and assessed based on the TIPHON standard. Meanwhile, QoE is evaluated through a survey of 30 respondents and measured using the Likert scale.The analysis results indicate that QoS falls into the "Good" category, with a throughput of 1,545.45 kbps at 51.5%, 0% packet loss, 5.69 ms delay, and 0.0015 ms jitter. Additionally, the average QoE score of 4.55 suggests that the user experience is also considered good. Further analysis reveals a correlation between QoS and QoE, where a more optimal network quality positively impacts user experience. These findings provide insights for service providers to optimize streaming quality to meet user expectations.
Co-Authors Dian Widiyanto Chandra