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All Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Yuanasika, Dwiky
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Team Effectiveness Intervention Using TeamSTEPPS in Healthcare: A Literature Review Rosa DM., Rizka; Yuanasika, Dwiky
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No 3: September 2023
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v8i3.2199

Abstract

In healthcare, effective teamwork and communication are essential. Medical errors are prevalent because there is a lack of a patient safety culture. This article's goal is to highlight TeamSTEPPS interventions that improve team effectiveness in the healthcare industry. Using Google Scholar, Science Direct, and PubMed with restrictions for the years 2018 through 2023, a review of published articles was conducted. In order to assess the efficacy of TeamSTEPPS, the six studies under consideration used a variety of instruments, including the Hospital Survey of Patient Safety Culture Questionnaire, the Short Assessment of Patient Satisfaction Scale, the Nursing Culture Assessment Tool, and the Patient's Adverse Events Questionnaire. The TeamSTEPPS program's interprofessional participants demonstrated improved coordination, cooperation, and communication between healthcare professionals. As a result, it is important to make the TeamSTEPPS program sustainable and part of the culture of health services
Analisis Pengaruh Patient-Perceived Hospital Service Quality terhadap Customer Satisfaction dan Behavioral Intention Pelayanan Rawat Inap Arlina, Launa Inayati; Yuanasika, Dwiky; Qomaruddin, Mochammad Bagus; Chalidyanto, Djazuly
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Publisher : UI Scholars Hub

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Abstract

The Bed Occupancy Rate (BOR) of inpatient rooms at Mitra Sehat Mandiri Hospital Sidoarjo during 2019-2023 has not reached the ideal standard. The BOR values were 22%, 28%, 37%, 25%, and 20%, with an average of 26.4%, remaining below the ideal range of 60-85%. One of the most influential factors contributing to the low BOR is suboptimal service quality. This study aims to analyze the relationship between Patient-Perceived Hospital Service Quality, customer satisfaction , and behavioral intention among inpatients at Mitra Sehat Mandiri Hospital Sidoarjo. This study employed a quantitative method with an analytical approach and a cross-sectional design. The population included all inpatients, with a sample of 97 respondents determined using the Lemeshow formula. Multiple linear regression was conducted to examine the influence of variables. The results showed that the dimensions of Clinical Care Process, Relationship, and Administrative Procedures contribute significantly to customer satisfaction, with p-values of 0.006, 0.026, and 0.032, respectively. In addition, Trustworthiness, Clinical Care Process, and Administrative Procedures also significantly affected patients’ behavioral intention with a p-value < α (0.05). Furthermore, customer satisfaction has a significant effect on the behavioral intention of inpatients, as evidenced by a p-value < α (0.05). These findings indicate that improving service quality in various crucial aspects can encourage customer satisfaction and strengthen positive behavioral intentions in hospital services. Overall, the study concludes that improvements in key aspects of Patient-Perceived Hospital Service Quality directly enhance customer satisfaction, which in turn strengthens positive behavioral intention at Mitra Sehat Mandiri Hospital Sidoarjo.
Co-Authors Arlina, Launa Inayati Djazuly Chalidyanto Mochammad Bagus Qomaruddin Rosa DM., Rizka