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CUSTOMER GAP IN BPJS KESEHATAN CENTER SERVICE Handini, Indira Probo; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (76.585 KB) | DOI: 10.20473/%J. Vol%V. No.%I. 2015. Hal.%P

Abstract

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (α = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived service                
THE RELATIONSHIP OF INDIVIDUAL CHARACTERISTIC TOWARDS PRODUCT QUALITY ASSESMENT OF OUTPATIENT PHARMACY Ruditya, Ade Nurma; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.421 KB) | DOI: 10.20473/%J. Vol%V. No.%I. 2015. Hal.%P

Abstract

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didnt meet hospital standards that set in the amount of ≥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the products features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality
CORRELATION EMERGENCY STATUS WITH ATTENDANCE OF EMERGENCY ROOM AT RSUD IBNU SINA KABUPATEN GRESIK Hardyanti, Hikmah Ridho; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (88.561 KB) | DOI: 10.20473/jaki.v3i1.1492

Abstract

ABSTRACT The number of non-emergency patients is high from normative visit an indication of problems in the Emergency Room. The purpose of this study to analyze the relationship between the patients assessment of the provider or hospital with emergency status. This study examines the factors that exist in hospitals, among others, policy about patients who come, the physical condition of buildings, facilities, skilled human resources. The study involved 172 patients who ever went to the Emergency Room RSUD Ibnu Sina Kabupaten Gresik in June 2014, data were taken with visit their homes to conduct interviews based on a questionnaire. The independent variable in this study is the emergency of the patients status while the dependent variable is the policy of the patients who come, the physical condition of buildings, facilities, skilled human resources. Data were analyzed using the relationship test Chi-square (α = 0.05). The study states that the factors comprising hospital policy on patients who come, the physical condition of buildings, facilities and skilled human resources and discipline to have a relationship with the emergency of the patients status. Variable physical condition of buildings, facilities and skilled human resources need to be considered and improved the quality of emergency services. Keywords: facilities, hospital, status of emergency, the physical condition of                    buildings
WAITING LINE ANALYSIS PATENT DRUGS SERVICES IN PHARMACY OUTPATIENT SERVICES Sujoko, Aris; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (77.63 KB) | DOI: 10.20473/%J. Vol%V. No.%I. 2015. Hal.%P

Abstract

ABSTRACTDuring 2013 until 2014, pharmacy outpatient services had not reached indicator of the standard minimum service. The average time of respons time was over the standard minimum service. It caused complain from patient, in 2014 the highest complain was 83% about time services. The objective of this research was to find better model queueing system to decrease the waiting time. This study is a quantitative descriptive study with cross sectional design and observational method. The sample calculated by proportional random sampling formula, with 74 prescription and collected by accidental random sampling in peak time. Primary data was obtained by observation and secondary data was collected from documentations in pharmacy outpatients service. The highest service time occured in drugs preparation process with 3.71 minutes and the highest waiting time occured in last checking drugs process. The highest utilization rate occurred in drugs preparation process with 256% and after simulation became 73% with increased service rate in 81%. The lowest utilization rate occurred in giving drugs process was 19%. The conclusion from this study was the drugs preparation process had high workload and caused queueing. A suggestion from this research was to add workload for giving drugs process to help drugs preparation process. Keywords: outpatient pharmacy, queueing system, simulation
The Undernutrition Prevalence of Under-Two-Years Infant in Indonesia: Do breastfeeding Practices Ecologically Matter? Agung Dwi Laksono; Djazuly Chalidyanto; Fandaruzzahra Putri Perdani
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 4 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i4.16855

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Undernutrition due to inappropriate feeding practices for children increases morbidity. Breastfeeding isconsidered the most important in a baby's growth and development. Breastfeeding started within one hour ofbirth and was maintained exclusively for the first six months until one year of age or more to obtain optimalbenefits. The study aims to determine the ecological relationship between undernutrition in 2-year-old infantand breastfeeding practice in Indonesia. This study is based on environmental analysis using a report of the2018 Indonesia Basic Health Survey. The dependent variable was the prevalence of undernutrition in 2-yearoldinfant. Besides, the independent variables were four optimum breastfeeding practices. The analysisused bivariate analysis with scatter plot in statistic application. The study results show . The higher theproportion of early initiation of breastfeeding in a province, the lower the levels of undernutrition in childrenaged two years in that province. The higher the ratio of starting to breastfeed less than one hour in an area,the lower the undernutrition levels in children aged two years in that area. On the other side, the higher theproportion of the mother giving all colostrum in a province, the lower the undernutrition levels in childrenaged two years in Indonesia in that province. The higher the proportion of still being breastfed 0-23 monthsin a region, the lower the undernutrition levels in children aged two years in that region. The study concludedthat optimal breastfeeding practices negatively affect the levels of undernutrition in children aged two years.
Health Risk Behavior Related to Stroke in Indonesia Rizmi Novishia Wijaya; Djazuly Chalidyanto; Agung Dwi Laksono
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 4 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i4.17048

Abstract

Analysis of Risk Management Cycle on Capitation Mechanism at First Level Healthcare Facilities in East Java Rachmad Suhanda; Usman Hadi; Widodo J. Pudjirahardjo; Djazuly Chalidyanto
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 2 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i2.14381

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The implementation of risk management is an essential function in an organization to control risk. Basedon the preliminary research that has been carried out, only 4.2% of FLHF in East Java implemented thecomplete risk management process, starting from establishing context to evaluating risks. Modificationsof risk management cycle implementation are made by reviewing the opinion of Carroll (2001) and ISO31000:2009. This research aims to analyze the influence between the stages of implementing modified riskmanagement based at 95 FLHF in East Java. The results show that each stage of the capitation mechanismrisk management has a strong significant influence on each other. The results provide recommendation thatFLHF should improve the understanding and awareness of the risks and expected to be able to apply riskmanagement cycle as a whole.
Factors Related to the Prevalenceof Chronic Kidney Disease in Indonesia:An Ecological Study Achmad Yudi Arifiyanto; Agung Dwi Laksono; Djazuly Chalidyanto; Nungky Taniasari; Warih Kusumaningtyas
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 3 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i3.15587

Abstract

Previous research has found that the cost of chronic kidney disease is relatively high. This study aims to ecologically analyze the factors relatedto the prevalence of chronic kidney disease in Indonesia.The research conduct ecological analysis using secondary data from the Ministry of Health of the Republic of Indonesia report in 2018. The study takes all provinces as samples. Apart from chronic kidney disease, four other variables analyzed as independent variables were the adherence to taking antihypertensive drugs, dedication to taking anti-diabetic drugs/injections, a habit of drinking soft drinks > 1 time/day, a habit of drinking energy drinks> 1 time/day. Data were analyzed usinga scatter plot.The results showed that the higher the percentage of adherence to taking antihypertensive drugs in a province, the higher the prevalence of chronic kidney disease. The higher the percentage of commitment to taking anti-diabetes medications/injections in a section, the lower the prevalence of chronic kidney disease. The higher the rate of drinking soft drinks>1 timea day, the higher the prevalence of chronic kidney disease. The higher the percentage of regular drinking energy drinks>1 timea day, the higher the prevalence of chronic kidney disease.The study concluded that five independent variables analyzed were related to Indonesia’s prevalence of chronic kidney diseases.
The Prevalence of Cancer in Indonesia: An Ecological Analysis Hendrik Santoso; Djazuly Chalidyanto; Agung Dwi Laksono
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 3 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i3.15791

Abstract

Cancer is one of the catastrophic diseases with the most considerable absorption of costs in the NationalHealth Insurance-Indonesian Health Card (JKN-KIS) program. The study aimed at analyzing ecologicallythe factors related to the prevalence of cancer in Indonesia.The research carried out ecological analysis usingsecondary data from the Ministry of Health of the Republic of Indonesia in 2018. The study sampled allprovinces. Apart from cancer, five other variables analyzed as independent variables were the percentageof preserved meat/chicken/fish, the percentage of fatty/cholesterol/fried foods, the percentage of e-cigarettesmokers, the prevalence of diabetes mellitus, the prevalence of hypertension. Data were analyzed usingscatter plots.The study results found that the higher the percentage of preserved meat/chicken/fish foodconsumption habits in a province, the higher the prevalence of cancer. The higher the rate of fatty/cholesterol/fried food consumption in an area, the higher the prevalence of cancer. Likewise, the higher the percentage ofe-cigarette smokers in a province, the higher the prevalence of cancer. The higher the prevalence of diabetesmellitus in an area, the higher the prevalence of cancer. Finally, the higher the prevalence of hypertensionin a province, the higher the prevalence of cancer. The studyconcluded that the five independent variablesanalyzed are related to the majority of cancer in Indonesia.
Hospital Preparedness for COVID-19 in Indonesia: A Case Study in Three Types Hospital Kristina Dewi; Djazuly Chalidyanto; Agung Dwi Laksono
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 3 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i3.15842

Abstract

Background: The increase in COVID-19 cases demands hospitalpreparedness in handling COVID-19 toprovide quality services by prioritizing patient safety and health personnel factors. The purpose of this studyis to analyze hospital preparedness in providing COVID-19 services comprehensively.Method: The study is a cross-sectional design. The research objects are public, private, and police hospitals.The review usesthe checklist from the CDC.Observation and interviews with hospital leaders carried outdata collection. Data were analyzed descriptively.Result: From the results of filling out theinventory, the preparedness of public, private, and policehospitals in Banjarmasin was low on average. In detail, it showedaverage scores that publichospital(2.83),privatehospital(2.70), and Policehospital(2.63). Police hospital is better prepared than the private and publichospital. Public and private hospitals have the lowest scores on the written COVID-19 Development ofwritten COVID-19 Plan component. Meanwhile, the Police hospital had the lowest scores on consumableand durable medical equipment and supplies.Conclusion: It concludedthe private, public, and police hospitals have a low level of preparednessforCOVID-19 services.
Co-Authors Achmad Noerkhaerin Putra Achmad Yudi Arifiyanto Achmad Yudi Arifiyanto Ade Nurma Ruditya Ade Nurma Ruditya, Ade Nurma Agung Dwi Laksono Akas Yekti Pulih Asih Alita Dewi Percunda Amen Desina Sari Arif Setiawan Arindani, Farichah Septiana Aris Kurniawan ARIS KURNIAWAN Aris Sujoko Aris Sujoko, Aris Arlina, Launa Inayati AS, Andi Indahwaty Asri, Fusarina Mumpuni Intantyana Auli Fisty Noor Azizah Budhi Setianto Budi Pranoto Dahlui, Maznah Dewi Kusumawati Dewi Retno Suminar Dhamanti, Inge Dyah Yuniati Elida Zairina Endang Lestari Ernawaty Ernawaty Eva Firdayanti Bisono Fandaruzzahra Putri Perdani Fany Arsyad Hidayaturachman Fathiyah Rahmah Hadi Masyurrosyidi Hadinata, Immanuel Michael Handayani, Novia Hapsari, Niky Isa Harlin, Ririk Hendrik Santoso Hikmah Ridho Hardyanti Hikmah Ridho Hardyanti, Hikmah Ridho I Gusti Bagus Wiksuana Indana Tri Rahmawati Indira Probo Handini Indira Probo Handini, Indira Probo Indra Gunawan Intantyana Asri, Fusarina Mumpuni Iriandoko, Ossy Wijaya Irwandy Irwandy Ismawantri, Putu Jihan Anfa Kinanti Setyastuti Kristina Dewi Lilik Wijayati Mahmudin, Ahmad Amin Mangilep, Adelia U. Ady Margarita, Livia Marlia Tanaya, Evelyn Martanto, Tri Wahyu Maznah Dahlui Mega Nurmalasari Wira Putri Michael Siswanto Mochammad Bagus Qomaruddin Moh Sholeh moh sholeh, moh Mohammad Hendra Kurniawan Monita Fenny Sudarsono Muhammad Atoillah Isfandiari Muhammad Miftahussurur Mustikawati, Bernadetta Indah Nadya Kumalasari Nila Novita Ningrum, Shely Oktavia Puspita Nungky Taniasari Nurhasmadiar Nandini Nuzulul Kusuma Putri Nyoman Anita Damayanti Ongko, Tjindrawati Oskar Renagalih Amarta Ossy Wijaya Iriandoko Ossy Wijaya Iriandoko Paramita, Ristiya Galih Pathak, Yashwant Perdani, Fandaruzzahra Putri Permatasari, Ririn Indah Prayitno, Antonius Adji Putri, Mutiara Sitha Rachmad Suhanda Raden Muhammad Ali Satria Raissa Manika Purwaningtias Raissa Manika Purwaningtyas Resty Varia Tutupoho Ria Asti Septianti Rien Rahmi Riandini Rinanti Rahayunig Bekti Ririk Harlin Ririn Indah Permatasari Riris Diana Rachmayanti Riris Diana Rachmayanti Rizmi Novishia Wijaya Rosally, Ruby Rizal Rosyidah Arafat, Rosyidah Ruby Rizal Rosally Saleh, Lalu Muhammad Setyastuti, Kinanti Shely Oktavia Puspita Ningrum Siti Fatonah Siti Hunainah Siti Hunainah Soesianingsih , Njoman Oly Sri Ramadany, Sri Stella Herliantine Febreani Sugiyatmi, Tri A. Supangat, Ririn Widyowati Sururut Tazkiyah Terivenna Wijaya Thinni Nurul Rochmah Tumbelaka, Reyner Valiant Ulfa, Ana Mariatul Ummu Kalsum Usman Hadi Usman Hadi Wagiyo Wagiyo Warih Kusumaningtyas Widodo J. Pudjirahardjo Widodo Jatim Pudjirahardjo Wijaya , Terivenna Windhu Purnomo Yenny Purwanti Yuniati, Dyah