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All Journal Jurnal Ilmiah Multimedia & Komunikasi INSTALL: Information System and Technology Journal
Bie, Kalistowen
Unknown Affiliation
Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Social Sciences

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Measuring and Managing Go-Jek Driver Delivery Quality with COBIT Framework Bie, Kalistowen; Suliana, I Made; Azmi, Muhammad; Sabrila, Trifebi Shina; Latif, Abdul; Lindawati, Ratna
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.801

Abstract

This research explores methods and strategies to more effectively measure and manage the delivery quality performed by Gojek drivers. In the digital era, app-based transportation services like Gojek have become an integral part of society. Ensuring high delivery quality requires a deep understanding of influencing factors such as timeliness, condition of goods, and customer satisfaction. By leveraging technology and data analysis, Gojek can identify areas needing improvement and implement appropriate solutions. This study uses the COBIT 5 framework to assess and enhance delivery quality. The findings indicate that the IT governance maturity level of Gojek in the EDM 02 and DSS 03 domains is at level 3 (Established). However, there is a gap that needs to be addressed to reach the desired level of 5 (Optimizing). Recommendations are provided to bridge this gap by implementing consistent standard processes across the company.
Three-Dimensional Animation Design for the Local History Animation "The Origins of Banjarmasin City" Bie, Kalistowen; Daud, Excel; Suliana, I Made; Sabrila, Trifebi Shina; Mambang
Jurnal Ilmiah Multimedia dan Komunikasi Vol 10 No 2 (2025): JIMK Vol. 10 No. 2 (2025)
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimk.v10.i2.583

Abstract

The preservation of local history in the digital era requires innovative and interesting media, especially for the younger generation. This study documents the process of designing and producing a 3D animated film entitled "The Origin of the City of Banjarmasin" using Blender software. The project development method includes four main stages: historical exploration, pre-production, production, and post-production. The project produced a short animated film consisting of four key scenes that represent the thematic narrative of Banjarmasin's history, starting from life in a river village to its evolution into a modern city. In production, a hybrid approach is used by combining manual 3D modeling and the utilization of asset templates from open source for efficiency. The results of this project show that Blender is an effective tool for creatively visualizing historical content. 3D animation has proven to have strong potential as an educational medium to revitalize and convey local cultural heritage visually, interactively, and attractively to the digital generation. Three-dimensional visualization allows audiences to experience the historical atmosphere more deeply than conventional media, while opening up more engaging and memorable learning opportunities.
Co-Authors Abdul Latif Daud, Excel Lindawati, Ratna Mambang Muhammad Azmi, Muhammad Sabrila, Trifebi Shina Suliana, I Made