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All Journal Prosiding University Research Colloquium
Alfathana, Aziz
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Humanities Computer Science & IT Environmental Science Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology

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Young Consumer Loyalty of Luxury Products Praswati, Aflit Nuryulia; Alfathana, Aziz; Sina, Helmia Khalifah
Prosiding University Research Colloquium Proceeding of The 15th University Research Colloquium 2022: Bidang Sosial Ekonomi dan Psikologi
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

This study aims to analyze the effect of brand image and brand trust on brand loyalty through customer satisfaction. This research was conducted on students using the branded shoes at the Muhammadiyah University of Surakarta by using a total sample of 115 respondents. The sampling technique is probability sampling. The data analysis technique used was SEM-PLS whose calculations were assisted by the SmartPLS 3.2.2 program. The evaluation analysis of the Partial Least Square (PLS) model is carried out by evaluating the outer model and evaluating the inner model. The results of data analysis show that brand image and brand trust have a positive and insignificant effect on brand loyalty. Then brand image and brand trust have a significant positive effect on customer satisfaction. Furthermore, customer satisfaction has a significant positive effect on brand loyalty. And the results of data analysis also show that customer satisfaction mediates the effect of brand image and brand trust on brand loyalty.
Co-Authors Aflit Nuryulia Praswati Sina, Helmia Khalifah