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Efektivitas Kinerja Lembaga Ombudsman RI Perwakilan Sumatera Barat dalam Menangani Maladministrasi Pelayanan Publik Najmy, Rain; Hudmi; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.157

Abstract

Reports about maladministration in Indonesia continue to increase. This caused the government to form an institution called the Ombudsman to receive and handle maladministration problems that often occur in the government. The main problem is how effectively the Indonesian Ombudsman Representative for West Sumatra handles the problem of maladministration of public services. Data collected through qualitative descriptive methods using observation, interviews and documentation. Primary and secondary data are the data sources used. The research results show that the Indonesian Ombudsman Representative for West Sumatra has fulfilled the four effectiveness criteria. Thus, this institution can be considered quite effective in handling public service maladministration according to procedures and continues to try to resolve maladministration complaints according to targets even though there are shortages in staff or employees.
Effectiveness of the policy on converting structural positions to functional positions at the Regional Development Planning Agency (Bappeda) Of Padang City Najmy, Rain; Malau, Hasbullah
Priviet Social Sciences Journal Vol. 5 No. 11 (2025): November 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i11.977

Abstract

Bureaucratic reform in Indonesia concerning the simplification of structures by transforming positions from structural to functional positions has been issued, starting with SE MenPANRB No. 391/2019 and implemented through PermenPANRB No. 17/2021. However, at the regional level, regulatory synchronization and operational readiness are often imbalanced. This is because the sequence of issuance of laws, regulations, and instructions (for example, the equalization mechanism precedes structural simplification) and the unavailability of adequate technical guidelines cause implementation gaps in the project. The Padang City Bappeda is a relevant case study. The need for 47 new functional positions should be filled, yet only 17 have been fulfilled; even promotions, transfers, and deaths of employees are not balanced with quick filling mechanisms and post-equalization training/certification availability. This study analyzes the effectiveness of the policy using a qualitative descriptive approach through a purposive sample of key officials and civil servants. Data were collected through in-depth interviews and documentation, validated using source triangulation, and analyzed using reduction, presentation, and conclusion drawing. The results showed insufficient formation of functional officers, a mismatch of competency with position, an administrative system that was not efficient and integrated, and the absence of a job map based on workload analysis. Viewed through the lenses of Dunn's framework, dimensions such as effectiveness, efficiency, adequacy, responsiveness, and precision have not been optimally achieved in the current study. As a result, the workload was concentrated on a few functional officers, often handling multiple subfields; this, in turn, slowed data/planning services and reduced the quality of strategic decision-making. Therefore, in the face of a shortage of functional officers in Bappeda Kota Padang, it is recommended that the regional government immediately prepare and implement clear and integrated technical regulations on the functional position staffing mechanism.