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All Journal Journal of Educational Management Research (JIMBE)
Sandra, Yarekha
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Humanities Economics, Econometrics & Finance Education Social Sciences

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Peran Ombudsman RI Perwakilan Sumatra Barat dalam Meningkatkan Pelayanan Publik di Sumatra Barat Sandra, Yarekha; Harits. M, Abdul; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.159

Abstract

The Ombudsman is an institution that plays an important role in supervising public services and enforcing administrative ethics in various countries. The main objective of the ombudsman is to ensure that citizens' rights are protected from acts of maladministration or abuse of power by government agencies or other public bodies. This institution functions as an intermediary between the community and the government, receiving and following up on public complaints regarding inadequate public services. An effective ombudsman role can increase accountability and transparency in government, improve the quality of public services, and strengthen public trust in public institutions. In the modern era, ombudsmen also play a role in human rights advocacy, consumer protection, and dealing with integrity and anti-corruption issues, making them a vital component in good and democratic governance structures.
Digital Era and Network Governance in Action: Policy Implementation of Business Identification Numbers in Indonesia’s Coffee Shop Sector Sandra, Yarekha; Yusran, Rahmadani
Journal of Educational Management Research Vol. 4 No. 4 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i4.1394

Abstract

This study explores the implementation of Indonesia’s Business Identification Number (Nomor Induk Berusaha/NIB) policy within the coffee shop sector of Padang City through the dual lenses of Digital Era Governance and Network Governance. As Indonesia advances its digital business licensing via the Online Single Submission – Risk Based Approach (OSS-RBA) system, micro and small enterprises face both opportunities and adaptation challenges. Using a qualitative descriptive method, this research draws on interviews, observations, and document analysis involving coffee shop owners, community members, and officials from the Padang City Investment and One-Stop Integrated Service Agency (DPMPTSP). The findings indicate that NIB policy effectiveness hinges on the interplay between digital efficiency and local network dynamics. While the OSS system enhances procedural speed and transparency, gaps in digital literacy and technical support hinder inclusivity. At the same time, collaborative engagement among local governments, coffee communities, and business actors has fostered informal mentoring and policy learning. The study concludes that the NIB implementation in Padang City embodies a hybrid model of digital–collaborative governance, emphasizing that successful digital transformation in public policy depends not only on technological innovation but also on trust-building and inter-actor cooperation.
Co-Authors Harits. M, Abdul Syafril, Rizki