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All Journal Jurnal Multidisiplin Indonesia
Shinta Destian
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Mempertahankan Kualitas Produksi Kopi dengan Metode Kalibrasi pada Coffe Shop Kaldi.id Djoko Hananto; Jehan Zachry Ibrahim; David Ferdiansyah; Muhamad Kemal Muyassar; Syabil Akbar Az-Zuhri; Krisna Amartha Elang; Shinta Destian; Dannoval Ramadhan; Sayyida Nabeela Nurmezhiya Qosyasyh
Jurnal Multidisiplin Indonesia Vol. 2 No. 2 (2024): Juni : Jurnal Multidisiplin Indonesia
Publisher : PT. ALHAFI BERKAH INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62007/joumi.v2i2.305

Abstract

Abstract: This research aims to explore the application of the calibration method in the coffee production process at Kaldi.id and its impact on product quality. The research method used is a case study with a qualitative approach, involving in-depth interviews, participant observation and document analysis. The research results show that Kaldi.id has succeeded in maintaining consistent coffee quality through the use of strict calibration methods, both for hot and cold coffee. Apart from that, friendly customer service and comfortable facilities such as the policy of using your own tumbler and billiard table are also supporting factors for customer satisfaction. In conclusion, this comprehensive approach has helped Kaldi.id differentiate itself in the coffee industry by creating a satisfying experience for customers.
Co-Authors Dannoval Ramadhan David Ferdiansyah Djoko Hananto Jehan Zachry Ibrahim Krisna Amartha Elang Muhamad Kemal Muyassar Sayyida Nabeela Nurmezhiya Qosyasyh Syabil Akbar Az-Zuhri