Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja
Kurmia Reza Utami
Unknown Affiliation
Nursing Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF OUTPATIENT SATISFACTION IN HEALTH SERVICES Kurmia Reza Utami; Lina Oktavia; Fera Meliyanti
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 10 No. 1 (2025): Cendekia Medika: Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v10i1.438

Abstract

The success of health services is largely determined by patient satisfaction. In addition, in 2023, there were 12% of outpatients who were dissatisfied with the services provided at RSUD Lubai Ulu. The purpose of this study was to determine the factors that influence outpatient satisfaction in 2024. This study is observational and uses an analytic survey method with a cross-sectional design. This study had a population of 264 samples and a sample of 88 samples. The results showed that responsiveness p value = 0.001, competence p value = 0.003, communication p value = 0.000, reliability p value = 0.000, and physical evidence p value = 0.113. It is concluded that there is a relationship between the variables of responsiveness, competence, communication, and reliability with patient satisfaction with health services at Lubai Ulu Hospital. However, for the physical evidence variable, no relationship was found with patient satisfaction with health services. RSUD Lubai Ulu can provide training to all staff to improve their ability to meet patient needs quickly and accurately
Co-Authors Fera Meliyanti Lina Oktavia