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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat PHARMACOLOGY, MEDICAL REPORTS, ORTHOPEDIC, AND ILLNESS DETAILS (COMORBID)
Muchtar, Melayusma
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Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Education Medicine & Pharmacology Neuroscience Nursing Social Sciences

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Analysis of Outpatient Satisfaction Levels with Pharmaceutical Services Using the Customer Satisfaction Index (CSI) Method Negara, Sri Bintang Sahara Mahaputra Kusuma; Andriani, Medi; Muchtar, Melayusma
PHARMACOLOGY, MEDICAL REPORTS, ORTHOPEDIC, AND ILLNESS DETAILS Vol. 4 No. 4 (2025): OCTOBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/comorbid.v4i4.1862

Abstract

One of the objectives of pharmaceutical standards is to improve the quality of pharmaceutical services in community health centers and provide satisfactory services to patients. The objective of this study was to determine the level of patient satisfaction with pharmaceutical services at the pharmacy department of the Paal Lima community health center in Jambi City using the CSI method. This was a quantitative study with a descriptive, prospective design, involving the administration of questionnaires to patients who collected medication from the pharmacy department of the Paal Lima community health center. The results of the study showed patient satisfaction based on respondent characteristics: the majority were female (75 respondents, 75%), the majority were aged 26–35 years (37 respondents, 37%), the majority had a high school education (55 respondents, 55%), and the majority were housewives (58 respondents, 58%). Based on reliability dimension 75.6%, based on responsiveness dimension 72.8%, based on assurance dimension 73.8%, based on empathy dimension 82.6%, based on tangibility dimension 69.8%, with an average CSI score of 74.92%. The analysis reveals that patient satisfaction levels with pharmaceutical services at the Paal Lima Public Health Center Pharmacy in Jambi City, using the CSI (Customer Satisfaction Index) method, yielded a score of 74.92%, indicating that overall, patients are satisfied with the services provided.
PEMANFAATAN TANAMAN JAHE,KUNYIT ,SERAI SERTA DAUN SALAM UNTUK PEMELIHARAAN KESEHATAN DI RT 01 KELURAHAN SOLOK SIPIN KECAMATAN DANAU SIPIN KOTA JAMBI Soyata, Amelia; Dinda Mitra, Aisa; Muchtar, Melayusma; Nestawri Hutabarat, Ediwan
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 5, No 4 (2022): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v5i4.1223-1228

Abstract

Kelurahan Solok Sipin merupakan salah satu kelurahan yang ada di Kecamatan Danau Sipin. Pada kegiatan pengabdian masyarakat yang dilakukan di RT. 01 diketahui sebagian besar warga masyarakat banyak mengalami penyakit hipertensi,warga RT 01 juga memanfaatkan pekarangan rumahnya untuk menanam tanaman herbal yang dapat digunakan untuk kebutuhan mereka sendiri, di antaranya adalah tanaman jahe,kunyit,serei dan daun salam.namun pemanfaatan tanaman tersebut hanya sebagai bumbu dalam masakan sehari sehari. Maka dari pengabdian masyarakat ini diharapkan dapat memberikan edukasi kepada warga bagaimana cara penggolahan jahe,kunyit ,serei menjadi minuman yang berkhasiat menjaga kesehatan dan daun salam,sebagai tanaman herbal berkhasiat untuk menurunkan penyakit hipertensi,sehingga setelah dilakukan kegiatan pengandian masyarakat ini dapat meningkatkan pengetahuan warga tentang hipertensi dan pengolahan minuman herbal sebagai minuman yang bermanfaat untuk kesehatan
Co-Authors Andriani, Medi Dinda Mitra, Aisa Nestawri Hutabarat, Ediwan Soyata, Amelia Sri Bintang Sahara Mahaputra Kusumanegara