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All Journal Daya Saing : Jurnal Ilmu Manajemen Hearty : Jurnal Kesehatan Masyarakat
Dahliyana, Dahliyana
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Decision Sciences, Operations Research & Management Other

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PENGARUH BUDAYA ORGANISASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PADA HOTEL MONA PLAZA PEKANBARU Dahliyana, Dahliyana; Suryalena, Suryalena
Jurnal Daya Saing Vol. 11 No. 1 (2025): Transformasi Layanan, SDM, dan Keberlanjutan Usaha di Era Digital dan Sosial M
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v11i1.1965

Abstract

Abstract: This study aims to determine the effect of organizational culture on employee job satisfaction at the Mona Plaza Hotel Pekanbaru. The independent variables consist of organizational culture (X1) and work environment (X2). While the dependent variable is job satisfaction (Y). This study uses a questionnaire with a measurement scale using a Likert scale. The analysis techniques used are simple linear regression, multiple linear regression, coefficient of determination test, hypothesis test. Data analysis uses linear regression analysis with the help of SPSS. The population in the study were 33 employees of the Mona Plaza Hotel Pekanbaru, all of whom were sampled using the census/total sampling technique. The results of the tests carried out showed that organizational culture and work environment have a positive influence on employee job satisfaction at the Mona Plaza Hotel Pekanbaru. Keywords: Organizational Culture, Work Environment, Job Satisfaction
EVALUATION OF INPATIENT SATISFACTION WITH NURSING SERVICES AT PURUK CAHU REGIONAL GENERAL HOSPITAL Dahliyana, Dahliyana; Tasalim, Rian; Wijaksono, Muhammad Arief; Basit, Muhammad
HEARTY Vol 13 No 6 (2025): DESEMBER
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i6.18787

Abstract

Patient satisfaction is a critical indicator for assessing the quality of nursing services in hospitals, particularly in general surgery wards, where high-quality services can enhance recovery and reduce complications. In Indonesia, research on patient satisfaction in general surgery wards is limited, while patient visitation rates continue to rise annually. Therefore, understanding the factors influencing patient satisfaction is essential for improving nursing services. This study aims to evaluate the inpatient satisfaction levels with nursing services in the general surgery ward of Puruk Cahu Regional General Hospital. The research design is a descriptive quantitative study using a cross-sectional approach, involving all patients hospitalized in the general surgery ward during the study period. Data collection was conducted using a questionnaire adapted from the five Servqual dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The data analysis technique used is univariate descriptive to understand the distribution of patient satisfaction levels. The results show that the assurance and empathy dimensions have the highest satisfaction levels, while tangibles received the lowest scores, indicating a need for improvement in the hospital's physical facilities. Overall, most patients are satisfied with the services provided, but there is still a need for improvements in certain aspects to enhance the patient experience. In conclusion, patient satisfaction with nursing services in the general surgery ward of Puruk Cahu Regional General Hospital is generally good, with a need for improvement in the tangibles and communication dimensions. These findings are expected to serve as a foundation for hospital management to enhance the quality of nursing services through facility improvements and enhanced communication skills of the nursing staff.
Co-Authors Muhammad Basit, Muhammad Suryalena, Suryalena Tasalim, Rian Wijaksono, Muhammad Arief