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All Journal Jurnal EduHealth Jurnal Keperawatan Mandira Cendikia (JKMC)
Syah Putra, Candra
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Health Professions Nursing Public Health Veterinary

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Scope Of Health Services Elderly Ages Get Health Screening According To Standards By Gender, District And Puskesmas In Dharmasraya Regency In 2021 Syah Putra, Candra; Dian Eka Putri
Jurnal EduHealth Vol. 13 No. 02 (2022): Jurnal eduHealth, Periode Oktober - December, 2022
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (161.234 KB)

Abstract

Old age is a process of slowly disappearing the ability of tissues to repair and replace themselves and maintain their normal structure and function so that they cannot survive injury (including infection) and repair the damage suffered so that they cannot cope with the additional burden of stress (physical, psychological, socio, cultural economy), the importance of health service coverage will have an impact on the elderly in maintaining health status. This research method is a literature study with a secondary data approach. health center has reached 96,4% of this indicates that the role of health services in Dharmasraya district has provided optimal services for the elderly.
Hubungan Perubahan Neuromuskular terhadap Kejadian Jatuh pada Lansia Syah Putra, Candra
Jurnal Keperawatan Mandira Cendikia Vol. 1 No. 1 (2022)
Publisher : YAYASAN PENDIDIKAN MANDIRA CENDIKIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70570/jkmc.v1i1.47

Abstract

Perubahan sistem neuromuskular merupakan masalah kesehatan yang dapat mengakibatkan jatuh pada lansia. Kejadian jatuh pada lansia dapat dipengaruhi faktor neuromuskular. Penelitian ini bertujuan untuk melihat hubungan perubahan neuromuskular dengan kejadian jatuh pada lansia. Jenis penelitian adalah kuantitatif dengan penelitian analitik dan pendekatan cross sectional. Populasi sebanyak 99, sampel 79 dengan penggunaan teknik sampling purposive sampling. Waktu penelitian dari bulan april tahun 2021. Analisis data menggunakan uji chi-square. Hasil Penelitian yang didapat berupa 68.4% mengalami jatuh, 51.9% mengalami gangguan neuromukular, Berdasarkan hasil penelitian ini, maka disarankan agar memantau posbindu dan ikut memperhatikan mengenai faktor penyebab jatuh lansia dengan menyampaikan kepada pihak keluarga terdekat bahwa lansia dengan menimbulkan sikap dari keluarga untuk ikut memperhatikan lansia dirumah
Literature Review: Identification of Dominant Factors in Patient Complaints in Health Services Reviewed from Service Quality Attributes Syah Putra, Candra; Aris Reko Utari; Bastoni , Bastoni; Dara Puspita LT; Depi Lestari; Desi Ariani; Dewi Ratnadi; Dodi Iswahyudi; Joko Prayitno; Meliza Dian Putri; Nurrohimah, Nurrohimah; Rapitariani, Rapitariani; Raudah, Raudah; Retno Megawati; Rohana, Rohana; Yeni Andriani
Jurnal EduHealth Vol. 17 No. 01 (2026): Jurnal EduHealt, January-March 2026
Publisher : Sean Institute

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Background: Healthcare services are currently facing increasingly fierce competition, where the success of a healthcare institution is not only measured by medical aspects, but also by its ability to satisfy patients. Research objective: To identify the healthcare service attributes that most frequently trigger patient complaints and dissatisfaction based on research results from various healthcare facilities (public hospitals, private hospitals, maternity hospitals, and community health centers). Method: Systematic review of 10 research articles using the Service Quality (SERVQUAL), Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI) methods. Results: Findings from 10 journals consistently show that the current quality of healthcare services is still below patient expectations (negative gap). The dominant factors that trigger complaints are divided into three main clusters:  the responsiveness dimension, related to the speed of service and staff response; the empathy dimension, related to the interpersonal attitude and friendliness of staff, which is still considered low; and the physical evidence dimension, related to the maintenance of basic facilities such as sanitation and the comfort of the waiting room. Complaints related to staff behavior (unfriendliness) and slow procedures are the most frequent triggers of conflict in both inpatient and outpatient units. Conclusion: Patient satisfaction is highly dependent on the integration of technical quality (facilities) and functional quality (staff behavior). Healthcare facilities are advised to prioritize improving staff interpersonal communication skills and conducting regular audits of service waiting times to minimize potential complaints and increase patient loyalty.
Co-Authors Aris Reko Utari Bastoni , Bastoni Dara Puspita LT Depi Lestari Desi Ariani Dewi Ratnadi Dian Eka Putri Dodi Iswahyudi Joko Prayitno Meliza Dian Putri Nurrohimah, Nurrohimah Rapitariani, Rapitariani Raudah Raudah Retno Megawati ROHANA ROHANA Yeni Andriani