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All Journal MANDAR: Management Development and Applied Research Journal
Fiantini, Rosalina
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Work Motivation and Organizational Citizenship Behavior on the Performance of the West Java PDGI Management Board with Job Satisfaction as a Mediating Variable Fiantini, Rosalina; Ariyani, Ida; Maharani, Anita
MANDAR: Management Development and Applied Research Journal Vol 7 No 2 (2025): June (2025)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/mandar.v7i2.5045

Abstract

The Influence of Work Motivation and Organizational Citizenship Behavior on the Performance of the West Java PDGI Management Board with Job Satisfaction as a Mediating Variable. This study investigates how work motivation and Organizational Citizenship Behavior (OCB) affect the performance of PDGI West Java board members, with job satisfaction as a mediating variable. Using a quantitative explanatory approach, data were collected from 186 board members across 23 branches through simple random sampling. A five-point Likert scale questionnaire was analyzed using SEM-PLS via SmartPLS. Findings show that work motivation (β = 0.573; t = 6.412; p < 0.001) and OCB (β = 0.315; t = 3.391; p = 0.001) significantly influence job satisfaction. However, job satisfaction does not significantly impact performance (β = 0.138; t = 1.594; p = 0.111) and fails to mediate the effect of motivation or OCB on performance. This implies that in a nonprofit professional setting like PDGI, performance is more directly shaped by intrinsic motivation and voluntary behavior than by job satisfaction. Strengthening intrinsic motivators, emphasizing non-material appreciation, and cultivating a culture of volunteerism are recommended to improve board performance
Co-Authors Anita Maharani Ariyani, Ida