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All Journal Jurnal Ilmiah Teknik Informatika dan Komunikasi
Bagus Susanto
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Computer Science & IT Electrical & Electronics Engineering

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Rancang Bangun Sistem Monitoring dan Dokumentasi Permasalahan Kebersihan dan Kenyamanan Penumpang Berbasis Web di Stasiun Kereta Api Ali Ikhwan; Muhammad Rayhan; Bagus Susanto
Jurnal Ilmiah Teknik Informatika dan Komunikasi Vol. 5 No. 1 (2025): Maret-Juni : Jurnal Ilmiah Teknik Informatika dan Komunikasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juitik.v5i1.1307

Abstract

Cleanliness and passenger comfort significantly affect service quality at railway stations. Currently,x` cleanliness management relies heavily on verbal instructions and manual reporting methods, resulting in inefficiencies in monitoring and documentation. This research aims to digitize reporting, monitoring, and documentation processes through a web-based system. The system was developed using the Software Development Life Cycle (SDLC) methodology, which includes planning, analysis, design, implementation, and testing phases. Two main user roles are involved: Facility and Station Security (Kebfasta and Kebfaska) division officers as report initiators, and cleaning staff (OSC/K2) as task responders. Reports and task completions are digitally documented, enabling real-time monitoring, effective documentation, and automated generation of daily or monthly reports. Evaluation results demonstrate that this implemented system significantly improves documentation accuracy, reduces response time, and enhances the management of cleanliness and passenger comfort in railway stations.
Co-Authors Ali Ikhwan MUHAMMAD RAYHAN