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All Journal Jurnal Teknik Informatika (JUTIF) Journal of Golden Generation Economic
Aminuddin, Harun
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Computer Science & IT Economics, Econometrics & Finance

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DESIGN AND CONSTRUCTION OF E-LEARNING MEDIA MOBILE BASED USING ANDROID STUDIO Aminuddin, Harun; Nirsal, Nirsal
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2163

Abstract

In the increasingly developing digital era, technological transformation has had a significant impact on various sectors, including education. This phenomenon gives rise to a new paradigm in the teaching and learning process, which is specifically known as educational technology or e-learning. This research aims to design an e-learning application. The main aim of this application is so that schools can keep up with technological developments that are developing rapidly in the world of education and also make it easier for teachers and students to provide information and increase learning hours that can be accessed by teachers and students anytime and anywhere. The type of research used is the Research and Development (R&D) method. The application development model used in this research involves four stages, namely observation, interviews and literature study. The application used in the creation system is Android Studio. The programming languages ​​used in designing this e-learning are HTML/CSS, PHP, Java Script and Kotlin. The result of this research is an application used by teachers and students at SDN 7 Ponjalae in the teaching and learning process using an electronic learning system to make it easier to access learning anywhere and anytime. This e-learning application has been tested using a black box by obtaining media expert validation test results of 3.90, including in the Very Good category.
Krisis Empati di Era Layanan Cepat: Persepsi Karyawan dan Pelanggan terhadap Pelayanan Frontliner di Ritel Modern (Studi Kasus pada Subjek IN-01 dan Subjek IN-02) Aminuddin, Harun; Febriella, Fika Syanty Ayu; Najiba, Salwa; Tan Evan Tandiyono
Journal of Golden Generation Economic Vol. 1 No. 2 (2025): Desember 2025 : Journal of Golden Generation Economic
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jggeconomic.v1i2.230

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi karyawan dan pelanggan terhadap pelayanan frontliner di Ritel X sebagai salah satu jaringan ritel modern terbesar di Indonesia. Fokus utama penelitian adalah memahami bagaimana karyawan memaknai konsep pelayanan berdasarkan standar perusahaan dan bagaimana pelanggan menilai pengalaman layanan yang mereka terima. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam dan observasi di beberapa gerai Ritel X di Surabaya. Hasil penelitian menunjukkan bahwa sebagian besar karyawan memiliki persepsi positif terhadap pentingnya pelayanan prima dan berupaya menerapkan standar 3S (Senyum, Sapa, Salam), namun masih terdapat kesenjangan antara pelaksanaan standar prosedural dengan pengalaman emosional yang diharapkan pelanggan. Pelanggan menilai bahwa kualitas pelayanan belum konsisten antar shift dan antar cabang, serta masih terdapat kekurangan pada aspek empati, komunikasi interpersonal, dan kecepatan respon. Penelitian ini mengungkap lima temuan penting: kesenjangan persepsi antara karyawan dan pelanggan, peran manajemen dalam membentuk budaya pelayanan, kelelahan emosional frontliner, pengaruh lingkungan fisik terhadap persepsi pelanggan, dan rendahnya kompetensi digital dalam pelayanan. Temuan ini menegaskan perlunya pelatihan berkelanjutan, evaluasi sistemik, dan penguatan budaya kerja berbasis empati agar kualitas pelayanan Ritel Modern semakin sesuai dengan harapan pelanggan.
Co-Authors Febriella, Fika Syanty Ayu Najiba, Salwa Nirsal Tan Evan Tandiyono